Angela Frey
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Angela Frey hat einen Kommentar hinterlassen
None of the examples in this article show percentage over time. I just want to say "this percentage of support tickets were flagged by the technician as feature requests or bugs or general sup...
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Angela Frey hat einen Post erstellt
Exclude an article from user search, exclude category/section from tiles
I have really tried to figure this out, but would like some 2019 guidance (closest posts I can find are all years old). I have some articles that my team wants in the Knowledge Base that will only ...
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Angela Frey hat einen Kommentar hinterlassen
This script hyperlinks to the header name, which means that if I cross-link from article A to a subsection in article B, if that header name is ever updated the cross-link breaks. Is it possible to...
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Angela Frey hat einen Kommentar hinterlassen
I want a DIFFERENT auto-response to my users for > 0 articles and = 0 article suggestions - is there any way to do this, or will the feature be expanded to have this ability? I want to treat a...
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Angela Frey hat einen Kommentar hinterlassen
This section of this article was a complete let-down: To make end-users more successful searching in Help Center Advise end-users that they can search for an exact phrase in Help Center by using q...
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Angela Frey hat einen Kommentar hinterlassen
My use case: we're conducting a massive overhaul of the KB structure, I'm making the new sections which are visible to agents & managers only, once the sections and articles for the new KB are ...
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Angela Frey hat einen Kommentar hinterlassen
Is "how to style pinned posts" out of date? Pinned posts have a "Pinned" label by default, it looks like this in the CSS: .status-label-pinned, .status-label-featured, .status-l...
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Angela Frey hat einen Kommentar hinterlassen
Two things. 1) Based on trying to follow the directions, I think this line: In Guide, click the Settings (*) icon in the sidebar, then select Help Center settings. Should be:In Guide, click the Set...