David McKay

1. Community
2. Feedback on Talk
3. Callback System Generated Messages

+1 on these comments. This was our team's #1 feedback immediately after testing the callback and textback features.  We all just started laughing. The robot voice seems entirely unnecessary.  I und...

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• David McKay
• Erstellt 3. Oktober 2019 13:55
• 1 Stimme

1. Talk
2. ...
3. Using Talk and Text
4. What does 'Callback request: Expired' mean?

Can we make the default faster than 60 minutes? Currently, when we have 2 support agents available and they both decline the callback, then we have to wait 60 minutes for a ticket to be created.  W...

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• David McKay
• Erstellt 27. September 2019 15:53
• 0 Stimmen

1. Talk
2. ...
3. Managing Text
4. How can I send an automatic SMS when customers call in?

Cool feature.  Can I personalize the text message at all using custom user fields? ex. "Hi David!  Are you calling about the Green Day T-Shirt you purchased on May 14th?"" Edit:  I figured it out u...

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• David McKay
• Bearbeitet 27. September 2019 22:43
• 0 Stimmen