Diane Albert

1. Community
2. Zendesk on Zendesk
3. Fine Tuning: Using reports to improve collaboration and drive decisions

really important in keeping my sanity too!  And I am kind of known to collect data in various forms...I typically have tracked a piece of data before someone knows they need it.  Must come from my ...

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• Diane Albert
• Erstellt 17. November 2016 21:38
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1. Community
2. Zendesk on Zendesk
3. Fine Tuning: Using reports to improve collaboration and drive decisions

I have never been required to measure things because my group is so small - officially there is only me now and I utilize the help of another employee for part time support.  I have two other peopl...

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• Diane Albert
• Erstellt 17. November 2016 20:23
• 3 Stimmen

1. Community
2. Support Q&A
3. Remote connection tool

I'm using TeamViewer because it has a direct piece in Zendesk, however I find TeamViewer itself to be a little clunky and it's IMHO expensive for my single seat. the connect to zendesk was easy to ...

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• Diane Albert
• Erstellt 9. September 2016 15:20
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1. Community
2. Support Q&A
3. Maintain image quality within list formatting

are you loading the image to Zendesk, or are you adding an embedded link from somewhere else?  just curious. Because I use SnagIt and Camtasia, I also have a Screencast account and I just found it ...

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• Diane Albert
• Erstellt 30. August 2016 19:58
• 0 Stimmen

1. Community
2. Support Q&A
3. Maintain image quality within list formatting

Hey Mollie...I work with images as yearbook tech support and I'm not seeing a big difference between the two visually in the picture you posted, but I know when you work with your own stuff, you ca...

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• Diane Albert
• Erstellt 30. August 2016 19:09
• 0 Stimmen

1. Community
2. Support Q&A
3. I need to change email address for end-users for an Org. > 750

okay...sorry on this one.  user export is only XML or JSON Settings > Manage > Reports > Export and it looks like it's Professional and Enterprise plans only.   TICKET data can be in CSV. now i kno...

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• Diane Albert
• Erstellt 19. August 2016 13:58
• 0 Stimmen

1. Community
2. Support Q&A
3. I need to change email address for end-users for an Org. > 750

Hi Adam, you may need to do a user export first, so that you have the external user ID, then go through that spreadsheet and update the email address. In general, Zendesk uses the email address as ...

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• Diane Albert
• Erstellt 19. August 2016 13:51
• 0 Stimmen

1. Community
2. Support Q&A
3. What is a good way to wean customers off email to use the web form?

When we launched "Adviser Central" for our yearbook advisers, we sent a HUGE paperclip in their startup kit with our support address on it. We also changed over our "HELP" link in our software to ...

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• Diane Albert
• Erstellt 15. August 2016 15:07
• 2 Stimmen

1. Community
2. Feedback on Support
3. [Closed for comments] Add or Edit Tags on Closed tickets

@andrew i saw the "cloned_ticket" tag...i do things like that to identify anomalies.  That makes sense if you really want to identify this isn't the original. I'm not dealing with any sensitive dat...

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• Diane Albert
• Erstellt 22. Juli 2016 19:32
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1. Community
2. Feedback on Support
3. [Closed for comments] Add or Edit Tags on Closed tickets

@andrew...it even holds the ticket solved date?  even though you're going to solve the new ticket ostensibly with a new solve date? my need for this is because we've replaced tags along the way and...

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• Diane Albert
• Erstellt 22. Juli 2016 11:56
• 0 Stimmen