Bonnie Schofield
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Bonnie Schofield hat einen Kommentar hinterlassen
Is there a way to import dynamic content that contains commas and is in multiple lines (i.e. a macro)? When the import process hits the first comma it errors out. I've created a csv file that loo...
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Bonnie Schofield hat einen Kommentar hinterlassen
Very similar to Jacob, we have agents assigned to Groups based on language and job skill. We then have Triggers that determine the Group assignment based on Forms and Categories selected by our cus...
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Bonnie Schofield hat einen Kommentar hinterlassen
This 'workaround' is really a useless suggestion when we have thousands of emails coming in, often from a secondary email associated to a customer account. Is there any update on a system update to...
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Bonnie Schofield hat einen Kommentar hinterlassen
Highlight the code then left click on it and slid your mouse up to your bookmark bar and drop it. Once you drag the code up there you can edit it to give it a easy name (i.e. Close ZD tabs). Then w...
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Bonnie Schofield hat einen Kommentar hinterlassen
I really didn't receive much help other than a suggestion to read a support doc or to contact support for custom code. Instead I reached out to our own IT team and we came up with a very simple, el...
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Bonnie Schofield hat einen Post erstellt
Hide an option in a custom dropdown field from end user on request form
BeantwortetI'd like to have some of the options in a custom dropdown field hidden from the end user when they submit a new ticket. The end user must first select a form and then the topic related to the form ...
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Bonnie Schofield hat einen Post erstellt
Using Dynamic Content in Zopim
I'd love to see Zopim mimic Zendesk's Dynamic Content functionality. In Zendesk, content can be created in multiple languages (variants) of the default language, that is then be used in Macros (Sho...
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Bonnie Schofield hat einen Kommentar hinterlassen
Agreed that more flexibility on the schedule hours are needed. We have two departments whose hours run from 5:00 PM to 1:00 AM. How do we show that on the schedule for the department since the sche...
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Bonnie Schofield hat einen Kommentar hinterlassen
Thanks for your response Ramin. While I understand the desire to have phone numbers become links for Skype and Hangouts it isn't a great workaround to have to expect our end-users to know and remem...
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Bonnie Schofield hat einen Kommentar hinterlassen
When inspect the item within the browser there is the command: <a href="callto:1232312">1232312</a> So the question still remains - Is there anything we can do to prevent this behavior? Within a c...