Rasmus Kjeldgaard
Zendesk admin and account owner @ Salling Group
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Rasmus Kjeldgaard hat einen Post erstellt
SPAM on more channels than mail - Blacklisting domains
Hi, at the moment, unfortunately, the blacklist is limited to the email channel and it is not as clearly defined how to combat issues with spam coming through other channels. The blacklist feature ...
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Rasmus Kjeldgaard hat einen Kommentar hinterlassen
It would be nice if the views could have a tree structure like the triaging in fields. Like the example here but with views instead.
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Rasmus Kjeldgaard hat einen Kommentar hinterlassen
It would be nice if the original ticket ID was shown in the sharing information of tickets. It would make it way simpler for support staff to identify the ticket.
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Rasmus Kjeldgaard hat einen Kommentar hinterlassen
@Zendesk Is there a plan in the roadmap to fix this problem to make it work with outlook? (Disregard this comment, I made it work with Outlook O365)
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Rasmus Kjeldgaard hat einen Kommentar hinterlassen
Please provide a solution to the 24-hour format thing. I agree with Jesper, this is a very basic functionality. In Denmark, we are basically not using the 12-hour format.
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Rasmus Kjeldgaard hat einen Kommentar hinterlassen
Not for all I guess, I still have UTC timezone in ticket history on my accounts