Patrick Bosmans

1. Community
2. Support Troubleshooting and Q&A
3. How do you setup waterfall visualization?

The example image is the Solved Tickets metric sliced by month solved and adjusted with a result path calculation to show how many more or how many less were solved that the previous month.   So fo...

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• Patrick Bosmans
• Erstellt 18. April 2019 15:32
• 0 Stimmen

1. Community
2. Support Troubleshooting and Q&A
3. How do you setup waterfall visualization?

Hello James, As an example I created a query where I used the metric "Count Tickets" and under columns added Year and Month ticket created in order to select year of 2018 and then all mon...

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• Patrick Bosmans
• Erstellt 17. April 2019 02:23
• 0 Stimmen

1. Community
2. Support Troubleshooting and Q&A
3. Potential issue when copying bulleted lists from Outlook to the Ticket editor

Hey Robert, I was able to replicate this issue and have contacted our Dev team to see what options we would have on adjusting our editor.  Until then, best recommended practice is to copy the text ...

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• Patrick Bosmans
• Erstellt 12. Februar 2019 15:46
• 0 Stimmen

1. Community
2. General Product Feedback
3. Automation condition bug

Hello Yoram, I did some testing in one of our test accounts to try and replicate this issue, but was unable to do so.   I created 2 tickets, 1 that was created with Form A, that was then changed to...

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• Patrick Bosmans
• Erstellt 8. Februar 2019 14:43
• 0 Stimmen

1. Community
2. Support - Insights and Reporting Q&A
3. Zendesk Explore to count the number of calls

The Talk Dataset has the attribute, End-User Locale, that records the caller's locale that initiated the inbound call.  At this time, this would be the only attribute Explore would have that would ...

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• Patrick Bosmans
• Erstellt 8. Februar 2019 01:26
• 0 Stimmen

1. Using Support
2. Email
3. Enabling automatic ticket creation for your Gmail inbox

James, When authorizing the Gmail connector in Zendesk, you are setting up a forwarding rule and allowing Zendesk to send email on behalf of your domain.  Our system does not have access to read an...

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• Patrick Bosmans
• Erstellt 8. Februar 2019 01:01
• 0 Stimmen

1. Using Support
2. Agent guide for Support
3. Viewing customer context in a ticket

Shuyler, The keyboard shortcuts should be working. If you are still not seeing this work after checking under your profile that they are enabled and attempting a cache clear on your browser, try se...

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• Patrick Bosmans
• Erstellt 8. Februar 2019 00:55
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Embed personalized, omnichannel support with the Web Widget integrated Chat experience

Judy, I would recommend looking at the following article, https://support.zendesk.com/hc/en-us/articles/229167008-Advanced-customization-of-your-Web-Widget#topic_spt_fb1_l1b, which includes offerin...

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• Patrick Bosmans
• Erstellt 2. Februar 2019 00:56
• 0 Stimmen

1. Community
2. Support Troubleshooting and Q&A
3. Customers complaining about missing email body

Thanks for the post Carsten! Chris, he's right, a number of factors can contribute to how the email is being displayed by the user's mail service.  I would also recommend looking at the source code...

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• Patrick Bosmans
• Erstellt 28. Januar 2019 20:32
• 0 Stimmen

1. Advice and troubleshooting
2. User access and security
3. I changed my email domain and now I can't login via SSO

John, You can use the backdoor link, mentioned at the end of the article, to bypass the Google/Outlook/SSO login and use the original Zendesk password, that you created when originally signing up f...

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• Patrick Bosmans
• Erstellt 28. Januar 2019 19:38
• 0 Stimmen