Patrick Bosmans

1. Community
2. Guide Q&A
3. Article ID in URL: Search Function

Hello Ryan, There is an option to follow an article which can then be reviewed under the My Activities > Following section of Guide.  This article offers some direction on managing subscriptions, h...

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• Patrick Bosmans
• Erstellt 23. März 2020 21:59
• 0 Stimmen

1. Community
2. Feedback on Chat
3. JS API - Add Method to Detect Current Department

Hello Diego, Unfortunately, this is not currently possible as there is no API to get the selected department.  

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• Patrick Bosmans
• Erstellt 15. November 2019 21:37
• 0 Stimmen

1. Community
2. Support Q&A
3. Required to submit agent only option vs customer and agent

Hey Aja, Currently, there is no native restriction to have fields filled on ticket submission for agents, only for end-users. Possible workarounds would include implementing a trigger workflow that...

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• Patrick Bosmans
• Erstellt 21. Oktober 2019 21:57
• 0 Stimmen

1. Community
2. Feedback on Chat
3. No Way to Toggle Chat/Talk access through API

Hey Gary, We are going to spin up a ticket for you so we can get some more account specific detail as to the desired workflow.  With that we should be able to connect with our VOC team on checking ...

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• Patrick Bosmans
• Erstellt 10. Oktober 2019 18:16
• 0 Stimmen

1. Community
2. Feedback on Explore
3. Add a "Users" Dataset?

Hello Gary! Thanks for the stellar detail on this feedback!  We have pulled this into a ticket and will be forwarding this to our Voice of the Customer Team for additional review. You should see a ...

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• Patrick Bosmans
• Erstellt 30. September 2019 14:26
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1. Community
2. Feedback on Explore
3. Help Center / Web Widget Reporting

Hello Zac et al, Our Explore development roadmap is set to include Guide and Widget Search data.  Unfortunately there is no firm ETA for this addition.  At this time, the next datasets that are set...

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• Patrick Bosmans
• Erstellt 14. August 2019 20:09
• 0 Stimmen

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Host mapping - Changing the URL of your help center

Hello Bonnie, You would need to be on Team plan or above to take advantage of this feature.

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• Patrick Bosmans
• Erstellt 29. Juli 2019 14:31
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Using renamed and ordered sets to change displayed values

Hey Daniel, Thanks for the post!  We have received your ticket and will work with you through there to continue troubleshooting this issue!  

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• Patrick Bosmans
• Erstellt 15. Juli 2019 17:09
• 0 Stimmen