Erika Camille Sundian

1. Community
2. Support Q&A
3. Free / Close/ Vacation days

Hello Denis, Could you clarify your question a bit for me or give more detail on what you're trying to do? Any additional information you can provide is appreciated. Thanks in advance! :)

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• Erika Camille Sundian
• Erstellt 21. August 2020 11:25
• 0 Stimmen

1. Support
2. ...
3. Tickets
4. Manually updating business rules for CCs and followers

Hey Damien, At the moment, Zendesk does not provide a traditional BCC functionality - this is elaborated on in more detail in this article Why can't I BCC? If you need to notify a particular email ...

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• Erika Camille Sundian
• Bearbeitet 20. August 2020 12:12
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1. Chat
2. ...
3. Analytics and reporting
4. What is the difference between dropped chats and missed chats?

Hey Taylor, It's the system's design to detect dropped chats. The only factor it is looking at is if the chat session ended with the customer's last message and then it will be treated as dropped. ...

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• Erika Camille Sundian
• Bearbeitet 20. August 2020 11:39
• 0 Stimmen

1. Community
2. Support Q&A
3. Problem with basic authentication in a HTTP target extension

Hey Michael, We are so sorry that we have not gotten back to you here, and are so grateful for your patience in this extraordinary business climate! I can see you have raised a ticket about this in...

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• Erika Camille Sundian
• Bearbeitet 17. August 2020 11:49
• 0 Stimmen

1. Support
2. ...
3. Email
4. Allowing Zendesk to send email on behalf of your email domain

Hi Ste, Upon reviewing this article, it says here that you need to locate the DNS records (located outside of Zendesk) for your Support address, then click See details to see the domain verificatio...

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• Erika Camille Sundian
• Erstellt 17. August 2020 09:49
• 0 Stimmen

1. Community
2. Chat Q&A
3. If Guide is not live, it SHOULD NOT be visible to signed in users

Hey Tushar, What happens when you manually set the status of the agent to online? Can you share screenshots of what you see when agents are login? Thank you in advance!

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• Erika Camille Sundian
• Erstellt 17. August 2020 07:44
• 0 Stimmen

1. Community
2. User Tips & Tricks
3. Workaround: Adding a name field to your Help Center ticket form

Hello Rick, I'm sorry! I'm not sure if I understand your question. Could you clarify your question a bit for me? Screenshots would really help. Thanks in advance! :)

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• Erika Camille Sundian
• Erstellt 14. August 2020 14:04
• 0 Stimmen

1. Chat
2. ...
3. Social messaging
4. Facebook integration stopped creating tickets or posting messages

Hello Gavin, Sorry to see you've been running into issues here. I can see you have raised a ticket about this internally and someone from our team is already assisting you. If you have further ques...

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• Erika Camille Sundian
• Erstellt 14. August 2020 11:19
• 0 Stimmen

1. Community
2. Talk Q&A
3. [Talk] Changing External number description

Thanks for the feedback and for sharing the thread here, Jeremy! If you have other questions don't hesitate to ask. :)

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• Erika Camille Sundian
• Erstellt 13. August 2020 11:19
• 0 Stimmen

1. Community
2. Chat Q&A
3. If Guide is not live, it SHOULD NOT be visible to signed in users

Hello Tushar, We are so sorry that we reply just now, and are so grateful for your patience in this extraordinary business climate.  Just to clarify, do you mean that the Zendesk chat widget is hid...

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• Erika Camille Sundian
• Erstellt 11. August 2020 12:16
• 0 Stimmen