
Adam Fronteras
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Adam Fronteras hat einen Kommentar hinterlassen
You could use a trigger to search for a string and automatically close
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Adam Fronteras hat einen Kommentar hinterlassen
It is also an issue on the cc field, we should be able to disable the autofill for individual agents
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Adam Fronteras hat einen Kommentar hinterlassen
Yes please and Organisations, we had someone accidental change an organisation name by accident thanks
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Adam Fronteras hat einen Kommentar hinterlassen
Zendesk need to get this sorted out, an easy way would be to display the Ticket organisation of the two tickets you are about to merge, surely that would not be to hard do
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Adam Fronteras hat einen Kommentar hinterlassen
The problem we have is our customers do not want to see the Zendesk ticket number in the comments (unless it is right down the bottom) as we have to use their systems ticket number
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Adam Fronteras hat einen Kommentar hinterlassen
Hi Justin Can you give a bit more explanation, the subject lines from customers the same subject title thanks This is a problem we have been trying to sort out for ever thanks Adam
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Adam Fronteras hat einen Kommentar hinterlassen
Yes this would help us as well
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Adam Fronteras hat einen Kommentar hinterlassen
I cant see how difficult it could be all we are asking to do is check that the organisation fields = the same company on each ticket before allowing a merge - that should be standard. Until such t...
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Adam Fronteras hat einen Kommentar hinterlassen
we need to change the date to 45 days as we often need to change incidents to tasks etc for reporting purposes 28 days is to short