Adam Fronteras

1. Community
2. Feedback on Support
3. Block name even with different emails

You could use a trigger to search for a string and automatically close

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• Adam Fronteras
• Erstellt 17. Juli 2020 22:58
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1. Community
2. Feedback on Support
3. GDPR noncompliance: Agents with restricted access should not be able to see all end users when changing ticket requester

It is also an issue on the cc field, we should be able to disable the autofill for individual agents

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• Adam Fronteras
• Erstellt 17. Juli 2020 10:48
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1. Community
2. Feedback on Support
3. Audit Logs for End-User Field Changes

Yes please and Organisations, we had someone accidental change an organisation name by accident thanks

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• Adam Fronteras
• Erstellt 23. Oktober 2019 16:31
• 0 Stimmen

1. Community
2. Feedback on Support
3. Ability to prohibit merging of tickets across organizations

Zendesk need to  get this sorted out, an easy way would be to display the Ticket organisation of the two tickets you are about to merge, surely that would not be to hard do  

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• Adam Fronteras
• Erstellt 23. Oktober 2019 14:01
• 3 Stimmen

1. Community
2. Feedback on Support
3. Ability to forward emails into an existing ticket

The problem we have is our customers do not want to see the Zendesk ticket number in the comments (unless it is right down the bottom) as we have to use their systems ticket number    

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• Adam Fronteras
• Erstellt 6. September 2019 16:20
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1. Community
2. Feedback on Support
3. Ability to forward emails into an existing ticket

Hi Justin Can you give a bit more explanation, the subject lines from customers the same subject title  thanks This is a problem we have been trying to sort out for ever thanks  Adam

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• Adam Fronteras
• Erstellt 6. September 2019 15:39
• 0 Stimmen

1. Community
2. Support Q&A
3. Identifying EEA Users

Yes this would help us as well 

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• Adam Fronteras
• Erstellt 21. Dezember 2018 14:54
• 0 Stimmen

1. Community
2. Feedback on Support
3. Ability to prohibit merging of tickets across organizations

I cant see how difficult it could be  all we are asking to do is check that the organisation fields = the same company on each ticket before allowing a merge - that should be standard. Until such t...

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• Adam Fronteras
• Erstellt 23. Oktober 2017 21:03
• 2 Stimmen

1. Support
2. ...
3. Tickets
4. What is the difference between a Solved ticket and a Closed ticket?

we need to change the date to 45 days as we often need to change incidents to tasks etc for reporting purposes 28 days is to short

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• Adam Fronteras
• Erstellt 8. März 2017 08:51
• 2 Stimmen