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McCabe Tonna

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    McCabe Tonna hat einen Kommentar hinterlassen

    @conza this is the "Slack Ticket Trigger" it makes automatically   {"ticket_id": "{{ticket.id}}","status": "{{ticket.status}}","updated_at": "{{ticket.updated_at_with_timestamp}}","subdomain": "{{t...

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    McCabe Tonna hat einen Post erstellt

    How to transpose data in Tables

    The Zendesk Explore Tables Visualization Type is most common to an excel sheet. The ability to Transpose the data was difficult for me to find, so Here is a quick writeup how.   I wanted the Column...

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    McCabe Tonna hat einen Kommentar hinterlassen

    Berlinda, Are you saying that when you enter a private note, the end-user can see the contents of the note via email? 

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    McCabe Tonna hat einen Kommentar hinterlassen

    I just tried to replicate and it worked fine for me If you click on the name does it show first name separate from last name?

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    McCabe Tonna hat einen Kommentar hinterlassen

    What plan is your Zendesk on? https://support.zendesk.com/hc/en-us/articles/212374637-About-Zendesk-Support-plan-types#topic_o2p_2fc_pt   yourzendesk.zendesk.com/agent/admin/triggers  Look for some...

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    McCabe Tonna hat einen Kommentar hinterlassen

    Can you show the contents of your trigger settings and actions for these notifications? 

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    McCabe Tonna hat einen Kommentar hinterlassen

    Paul, are saying that you want your Agents to receive notifications for internal comments for tickets they're mentioned in? 

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    McCabe Tonna hat einen Kommentar hinterlassen

    Nadezhda, To have multiple? No, although I'm sure a custom app could change the alias based on conditions. This would require a custom script.  psuedo code: Client.get('currentUser.alias') if Clien...

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    McCabe Tonna hat einen Post erstellt

    Tip: Expedite Pagination for Zendesk Text History

    If your Zendesk relies heavily on Text as one of its communication channels, the text history becomes large very fast.  A day of text messages can span over a dozen pages; making covering days/week...

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    McCabe Tonna hat einen Kommentar hinterlassen

    So you need a listener on the custom field - which when changed will enable save, otherwise its disabled something like this