Avatar

Tung Nguyen

Zendesk Product Manager
  • Gesamtaktivitäten
    15
  • Letzte Aktivität
  • Mitglied seit
  • Folge ich
    0 Benutzer
  • Gefolgt von
    0 Benutzer
  • Stimmen
    0
  • Abonnements
    12

Aktivitätsübersicht

Neueste Aktivität von Tung Nguyen
  • Avatar

    Tung Nguyen hat einen Kommentar hinterlassen

    Hi Scotty, Thank you for raising the issue. Although we don't have any plan to support click-to-drill-down for Monitor metrics, one work around for this is to find the missed Chats using the search...

  • Avatar

    Tung Nguyen hat einen Kommentar hinterlassen

    Hey Andrew, Thank you for your feedback. I will try to address some of your concerns. 1. Provide a buffer in case the page refreshes, the agent can rejoin the chat. This is buffer is already in pl...

  • Avatar

    Tung Nguyen hat einen Kommentar hinterlassen

    Offizieller Kommentar

    Hello Farmafam,Thank you for reaching out. I understand that you’d like to set a Trigger that only fires for customers who have previously rated a Chat as Bad.The team doesn’t have any current plan...