Huong-Ly Dang

1. Support
2. ...
3. Channels
4. Adding the Web Widget to your website or Help Center

Hi, is your web widget using secured transferred protocol ? As our customers might use the form to communicate personal data information, is there any risk of their PI data breach ?

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• Huong-Ly Dang
• Erstellt 17. Juli 2019 11:00
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1. Support
2. ...
3. Reporting
4. Using the Reporting Overview

Hi, how can we get report number longer than 90 days ? We are tracking performance per fiscal year so would be great to have the period of the report extend to 365 days at least....

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• Huong-Ly Dang
• Erstellt 5. September 2018 11:28
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1. Support
2. ...
3. Channels
4. Using Web Widget to embed customer service in your website

Hi you say in your article that “When the widget opens, it includes both self-service and the contact button. ” why my Widget do not display contact button when opening ? https://wellasalonmarketi...

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• Huong-Ly Dang
• Erstellt 16. April 2018 22:56
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1. Community
2. Support Q&A
3. Add description to the Attachments field for "Submit a request" form

Hi @Trapta,   You tips is awesome ! Works for French now. :D Additional question : how can I make this description appear in my web widget as well ? Kind regard, Ly

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• Huong-Ly Dang
• Erstellt 7. April 2018 11:57
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1. Community
2. Support Q&A
3. Add description to the Attachments field for "Submit a request" form

Additional question : how can I make this description appear in my web widget as well ?

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• Huong-Ly Dang
• Erstellt 7. April 2018 09:30
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1. Community
2. Support Q&A
3. Add description to the Attachments field for "Submit a request" form

Hi @Trapta,   Thank you so much for your tips : it works. However it works for all languages except French, any idea why ? Her is the link of my HC : https://e-education.zendesk.com/hc/fr/requests/...

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• Huong-Ly Dang
• Erstellt 7. April 2018 09:28
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1. Community
2. Support Q&A
3. Add description to the Attachments field for "Submit a request" form

Hi Vladan, I have verified, no line break at the end&beginning of my string in the DC item. Here is the link of my HC : https://e-education.zendesk.com/hc/en-us/requests/new  Many thanks, Ly

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• Huong-Ly Dang
• Erstellt 7. April 2018 09:20
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1. Community
2. Support Q&A
3. Add description to the Attachments field for "Submit a request" form

hi Vladan,  My text is the following : Please attach as much screenshots / printscreens as possible to illustrate the issue If I only use that text without the dynamic content, it works perfectly. ...

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• Huong-Ly Dang
• Erstellt 6. April 2018 10:07
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