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Joanna W

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Neueste Aktivität von Joanna W
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    Joanna W hat einen Post erstellt

    Ability to create metric categories

    1. Community
    2. Feedback on Explore

    Our team relies heavily on tags when it comes to our reporting. As a result we build a significant amount of custom metrics which all land in "Custom metrics" category. Would there be a possibility...

    • Joanna W
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    Joanna W hat einen Post erstellt

    Managing existing tags

    Beantwortet
    1. Community
    2. Support Q&A

    Hello Team, I'd like to ask about the possibility of seeing all existing tags in the system and how to review and manage them. In Tags section in Support we can only see the 100 most popular ones, ...

    • Joanna W
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    • 4 Follower
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    Joanna W hat einen Post erstellt

    Creating and storing custom metrics

    Beantwortet
    1. Community
    2. Feedback on Explore

    Hello team!  In order to use include and not_include options w need to build a lot of standard calculated metrics. Is there a possibility to create new metric fields to organize them more efficient...

    • Joanna W
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    • 2 Follower
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    Joanna W hat einen Post erstellt

    Reporting on all ticket tags

    Beantwortet
    1. Community
    2. Explore Q&A

    Helo Team!  I'd like to ask about the possibility of seeing all tags applied to a specific ticket at once.  Example: there are tickets tagged "customer_cancellation". Upon filtering, I'd like to se...

    • Joanna W
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    Joanna W hat einen Kommentar hinterlassen

    1. Community
    2. Feedback on Explore
    3. Will Explore include actual ticket comments?

    +1 It's crucial for our reporting on voice of our customers as well.

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    Joanna W hat einen Kommentar hinterlassen

    1. Zendesk Suite
    2. Getting started with the Zendesk Agent Workspace
    3. Migrating to the Zendesk Agent Workspace

    Hi Team. The migration of groups was launched today ( which we weren't aware will happen) and currently we have serious issues with our chat availability. Upon trying to start chat on the widget we...

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    Joanna W hat einen Kommentar hinterlassen

    1. Community
    2. Explore Q&A
    3. Moving reports from Insight to Explore

    Thank you very much for your answer Eric.  I'm also using the exclusion logic to calculate such metrics as first reply time and CSAT( for tickets with and without a specific tag). Is there a workar...

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    Joanna W hat einen Post erstellt

    Moving reports from Insight to Explore

    Beantwortet
    1. Community
    2. Explore Q&A

    Hello Team,  Is it possible to move reports prepared in Zendesk Insight to Explore queries? Especially if they are from one dataset or reporting on tags?  Thank you in advance!

    • Joanna W
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