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Danny Koss

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    Danny Koss hat einen Kommentar hinterlassen

    When using the custom metric, I am able to accurately capture tickets assigned from one group to another. I'm trying to get a sense of how many tickets are assigned to a particular group by date. I...

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    Danny Koss hat einen Post erstellt

    View social media profile details in Zendesk

    We're considering Zendesk for our social media support operations. In our testing, there doesn't seem to be native functionality to view a social user's profile information (tweets, follower count,...

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    Danny Koss hat einen Post erstellt

    Require login based on form ID

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    I'm looking for a way to require login authentication based on the form ID that is selected by an anoymous user. The configuration in Zendesk support to require login for end-users is a bit too hea...

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    Danny Koss hat einen Post erstellt

    Business Rules & Custom Text Fields

    Is there anyway to create a trigger which fires any time a custom text field is added and/or changed from its current value? When creating a trigger that has a custom text field in the conditions, ...

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    Danny Koss hat einen Kommentar hinterlassen

    I'm looking for a way to track which agents change the group assignment of a ticket.  In some cases, an agent in group A may assign an unassigned ticket to group B. In others, an agent in group A a...

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    Danny Koss hat einen Kommentar hinterlassen

    Thanks, Brett.  In reviewing this documentation, it looks like there is a "name" object which maps to the title of the selected field.https://developer.zendesk.com/rest_api/docs/support/ticket_fiel...

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    Danny Koss hat einen Kommentar hinterlassen

    I've had success in auto-setting the subject based on the selected field using code similar to: $("#new_request").submit(function(e){var subject_value = $("#request_custom_fields_xxxxxxx").val();$(...

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    Danny Koss hat einen Post erstellt

    Search: Prevent search inputs from including "@" character

    Our users occasionally input their email address into the search box, thinking they may be able to access their account information.  Because Zendesk converts the search into a string, records of t...

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    Danny Koss hat einen Kommentar hinterlassen

    Hi Brett, thanks for the follow up. Would that return a list of ticket IDs in which an agent applied a specific tag? I suspect this query will return a list of all ticket IDs with a certain tag in ...

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    Danny Koss hat einen Post erstellt

    Reporting on Tags Applied By Agents

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    I'm looking to construct a query to report on specific tags applied to a ticket by an agent. In our support environment, agents use specific macros to escalate a request to another team. When these...