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Edwin Schukking

Director, Global Member Services @ Kantar Lightspeed / Location: Amsterdam, Netherlands

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Neueste Aktivität von Edwin Schukking
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    Edwin Schukking hat einen Post erstellt

    What App to use for translate ticket descriptions from Arabic?

    Hi, We are looking for your advise what app to use to translate Zendesk ticket content from Arabic into English. We are not looking for a professional translation, but good enough so our agents wou...

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    Edwin Schukking hat einen Kommentar hinterlassen

    Hi Jessie, Thanks for letting me know, this is great! Kind regards,Edwin

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    Edwin Schukking hat einen Kommentar hinterlassen

    Hi Nicole, Thank you for the confirmation. At the moment we are only weeks away from launching our Swiss portal, but just now I checked and Swiss Italian is not an option to select yet. Since DEV i...

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    Edwin Schukking hat einen Kommentar hinterlassen

    Hi Jessie,  Indeed we would like to be able to use Swiss Italian support! Now we are feeling special to be the first Zendesk users to use the Swiss Italian language codes :-) We are setting up the ...

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    Edwin Schukking hat einen Kommentar hinterlassen

    Thanks, @Trapta . We'll have a look into the tip! Edwin

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    Edwin Schukking hat einen Kommentar hinterlassen

    I have more or less the same question as Adelle.  When the user votes NO, we would like to display the list of forms, so they can submit a ticket using one of the contact forms.

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    Edwin Schukking hat einen Kommentar hinterlassen

    Hi Jessie, Any news from the Product Team on this?Or shall I create a support ticket instead? Kind regards,Edwin

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    Edwin Schukking hat einen Kommentar hinterlassen

    Thanks, Jessie!

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    Edwin Schukking hat einen Post erstellt

    Swiss Italian?

    Hi everyone, I must be blind, because I notice in the language list  Swiss French Swiss German but Swiss Italian I could not find in the list. Is there a setting I missed? Kind regards,Edwin

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    Edwin Schukking hat einen Kommentar hinterlassen

    Hi Daniel, this would indeed be helpful for our end-users! Since we have a multi-language setup, would it also be possible to add more than one trigger word per class? Kind regards,Edwin