Josh
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Josh hat einen Kommentar hinterlassen
Use Case: We want to know what plan someone is on when they're chatting with a support agent. GoSquared does this easy: Example: http://bucket.greysignal.com/0g0c0Y2m2W02
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Deeper ZoHo Integration
BeantwortetSo following up on this post, I would like to ask if it's possible to create a deeper integration with Zoho, more like the native Salesforce one that is built very deeply into zendesk... Which is t...
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Our reps fly around the country. If they want to make a call, they need to stop what they're doing, open a laptop, then try to make a call like that. Freshdesk and Desk.com have offered mobile apps...
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+1
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Josh hat einen Post erstellt
Business hours incorporated with IVR Menu
BeantwortetWould like the ability to have business hours built into the IVR menus.
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Josh hat einen Post erstellt
Rescue Lens
BeantwortetWould really like something like this built into zendesk... https://www.logmeinrescue.com/remote-support/lens
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Josh hat einen Post erstellt
Free Internal Agent to Agent chat
Nicht geplantCan we get the option to use zopim free internally just agent to agent?
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Josh hat einen Kommentar hinterlassen
It would be nice to communicate with other agents in zopim without a customer/end user involved
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Josh hat einen Kommentar hinterlassen
Zopim team - any update on this? It would be nice to chat with my agents on zopim rather than slack.
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Josh hat einen Kommentar hinterlassen
Just work like slack. Internal chat. Agent to agent chatting