Jesper

1. Community
2. Feedback on Talk
3. Zendesk Talk - What position # am I in Queue?

+1

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• Jesper
• Erstellt 16. März 2018 09:18
• 1 Stimme

1. Talk
2. ...
3. Managing Talk
4. When is the Average wait time message triggered in Zendesk Talk?

Great to have this feature! I’m just wondering if I can find any examples on how this is appear for the costumers? Would be great if you can get any voice recordings on this and how to change the m...

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• Jesper
• Erstellt 8. März 2018 16:42
• 0 Stimmen

1. Community
2. Feedback on Talk
3. Callback System Generated Messages

I’m totally agreeing with Tania, we are also looking for a consistency in our voice messages and it would be great if this will be a possibility in the near future. We have tried to work around it ...

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• Jesper
• Erstellt 5. März 2018 14:07
• 1 Stimme

1. Community
2. Feedback on Chat
3. Increasing Zendesk Talk's Maximum Queue Wait Time

Hi @Neil,   We will shortly have a callback-function in place (just waiting for the musicstudio audiofiles). However we would also like to have a longer max queue waiting-time the optimal time woul...

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• Jesper
• Erstellt 13. Februar 2018 18:55
• 0 Stimmen

1. Community
2. Feedback on Chat
3. Increasing Zendesk Talk's Maximum Queue Wait Time

I'm totally on the same page as Jeff! In our peak season we have a lot of calls and if the costumer wants to stay in the queue we would like them to have that opportunity. We have a call-back funct...

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• Jesper
• Erstellt 7. Februar 2018 12:08
• 1 Stimme