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Oren Gozlan

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    Oren Gozlan hat einen Post erstellt

    Zendesk and PowerBI

    Beantwortet

    Hi Guys,   trying to play around and build some new views .... can someone help with how to build "tickets opened today" sorted by Prio & status   thnx for help! Oren

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    Oren Gozlan hat einen Kommentar hinterlassen

      Still - looking for a restart SLA on re-open... 

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    Oren Gozlan hat einen Post erstellt

    Support Tickets to Guide Article Automation

    Hi all. I have few tickets which are opened for the support team as "FYI" (such as general bugs, new releases, etc). The formation of those emails are fixed and i have no problem to identify them. ...

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    Oren Gozlan hat einen Kommentar hinterlassen

    after sending an email to Zendesk support, i've got this answer:   Hey Oren, Thanks for contacting Zendesk's Customer Advocacy team. I completely understand your concern regarding the ability to ...

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    Oren Gozlan hat einen Kommentar hinterlassen

    I don't this that +1 is the issue. This is a critical bug that can be a life changer for Zendesk, it can't be that Zendesk have not thought about it. Zendesk ??!!!

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    Oren Gozlan hat einen Post erstellt

    End User with Multiple Organizations automation

    Beantwortet

    When end user with few organizations opens a case via mail channel – how do you assign to the right account?  Let’s say: my end user have organizations X (default), Y , Z He send an email to my sup...

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    Oren Gozlan hat einen Post erstellt

    Automation/Triggers - set organization for end user with multiple organizations

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    So how do you manage end users with multiple organizations? When end user with few organizations opens a case via mail channel – how do you assign to the right account?  Let’s say: my end user have...

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    Oren Gozlan hat einen Post erstellt

    Triggers & Performance

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    Does any one have information about ticket creation processing time when needs to go through triggers? I mean ... if I have 10 triggers or 200 - what will be the impact? 10x

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    Oren Gozlan hat einen Post erstellt

    outlook plugin

    Beantwortet

    Hi all. is there a way to add organization selection to the plug in? all my end users are "multiple organizations" end users and we are looking for a way to select the right organization when submi...

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    Oren Gozlan hat einen Post erstellt

    Coloring ticket line in view

    Beantwortet

    Hi, is there any option to color the entire ticket line? something like if prio is urgent - the whole line of the case will be red ?   thnx