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Oren Gozlan

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  • Zendesk and PowerBI

    Beantwortet

    Hi Guys,   trying to play around and build some new views .... can someone help with how to build "tickets opened today" sorted by Prio & status   thnx for help! Oren

  • Support Tickets to Guide Article Automation

    Hi all. I have few tickets which are opened for the support team as "FYI" (such as general bugs, new releases, etc). The formation of those emails are fixed and i have no problem to identify them. ...

  • End User with Multiple Organizations automation

    Beantwortet

    When end user with few organizations opens a case via mail channel – how do you assign to the right account?  Let’s say: my end user have organizations X (default), Y , Z He send an email to my sup...

  • Automation/Triggers - set organization for end user with multiple organizations

    Beantwortet

    So how do you manage end users with multiple organizations? When end user with few organizations opens a case via mail channel – how do you assign to the right account?  Let’s say: my end user have...

  • Triggers & Performance

    Beantwortet

    Does any one have information about ticket creation processing time when needs to go through triggers? I mean ... if I have 10 triggers or 200 - what will be the impact? 10x

  • outlook plugin

    Beantwortet

    Hi all. is there a way to add organization selection to the plug in? all my end users are "multiple organizations" end users and we are looking for a way to select the right organization when submi...

  • Coloring ticket line in view

    Beantwortet

    Hi, is there any option to color the entire ticket line? something like if prio is urgent - the whole line of the case will be red ?   thnx

  • end user frustrations ...

    Hi all. the first thing that we wanted to do .. is to start working in more organized way, so we told our end users ... no more emails to support .. just open a case from the web end user portal.  ...

  • Managing team shifts

    I saw few apps that can help with time/shifts management for agents. Anyone found any free app that can simply show shifts scheduled and which agent is on/off?   thnx Oren

  • SLA count on "Re-open"

    Beantwortet

    trying to understand the logic without sucess. When a ticket is open, it's SLA start ticket - so far so good. My agent closes the ticket - meet SLA ans so forth - all good   Now, the customer is re...