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I understand. I will submit a ticket for this at develop.zendesk.com. Thank you.
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Hi Bryan, Thank you for your reply. Our program sends {"sig": "PING", "payload": "Ping"} every 30 seconds. Here is more detailed logs. [2020-02-21 10:23:29] got msg: {"sig":"PONG","payload":"Ping"}...
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Hi Jay, > May I know if you are still experiencing the same issue? It seems to that the "concurrent session limit reached" error has fixed. But the following error still occurred on Oct 25, Oct 30,...
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Hi, I would like to know the current status. Do you have any prospects for when the issue will be solved? Regards,
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Hi Jay, I understand. I look forward to your reply.
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Hi Heather Thank you for replying. > I just have a feeling it might be connected to the Chat limit perhaps? If not, is there some limit somewhere else it might be hitting? I checked my account sett...
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The issue is solved! In my widget, I sort the chat logs by timestamp as Web SDK sample does. So, because of timestamp difference of browser and server, the chat logs had displayed in wrong order. ...