Matt M

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    Matt M hat einen Kommentar hinterlassen

    @Joe, for the automation, you can use the Notifications: Email user option, and it will automatically select "requester" in the adjacent field that will appear.  This would count as an update to t...

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    Matt M hat einen Kommentar hinterlassen

    @Graeme, agree! We run Insights reports on Pending tickets to make sure they don't blow out, but the majority are taken care of by the bump solve process. @Kraven, this helps also push the ticket ...

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    Matt M hat einen Post erstellt

    Zendesk on Zendesk: Bump Bump Solve

    Zendesk on Zendesk is a day-long discussion about a specific topic and how Zendesk Support uses Zendesk. Each session is hosted by a member of our Support team. This session is about business rule...