Max McDaniel
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Neueste Aktivität von Max McDaniel-
Max McDaniel hat einen Kommentar hinterlassen
Hi there, struggling to wrap my mind around API/OAuth here. We're evaluating a 3rd party tool integration who is requesting API access. With the understanding that this grants them unlimited access...
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Max McDaniel hat einen Kommentar hinterlassen
From some quick research, it seems like this is a very common request and it's disappointing Zendesk doesn't have some sort of native solution to handle this use case. The Round Robin app may be a ...
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Max McDaniel hat einen Kommentar hinterlassen
Hey @Dan, I agree with your assessment that complex log would be very helpful. We used a workaround to accomplish something similar, I believe, by creating a second set of triggers which applies a ...
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Max McDaniel hat einen Kommentar hinterlassen
When a group is deleted, are all of the group macros & views deleted as well?
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Max McDaniel hat einen Kommentar hinterlassen
Why is this information so difficult to find and requiring of a workaround to actually extract the ID?
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Max McDaniel hat einen Kommentar hinterlassen
Hi there, curious if there has been any additional traction here. As of ... 3 years ago Zendesk appears to have highlighted this as a need and area to focus on but doesn't seem to have put anything...
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Max McDaniel hat einen Kommentar hinterlassen
Hi Jessie, I wanted to follow up on your last note about the Tag Locker app not being upgraded to v2 framework. We have been noticing difficulty managing the app lately and wondering if that could ...
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Max McDaniel hat einen Kommentar hinterlassen
Hi Nicole, Just came across this thread and wanted to provide some input that we don't feel like ticket deletion is a very good solution and are hoping for some better functionality to be introduc...
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Max McDaniel hat einen Kommentar hinterlassen
Hello, just noting that, as our team works in much tighter time constraints, hourly automations unfortunately do not do the job here. Ideal would be for some version of a trigger to fire upon SLA S...
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Max McDaniel hat einen Kommentar hinterlassen
Hi there, we have a report set to show "# SLAs Achieved" for a certain type of tickets, which should all fall into the same SLA policy. For several days, those tickets accidentally had a different ...