Madison Davis

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Using labels on your Help Center articles (Guide Professional and Enterprise)

Hey Wade! That's a great question, and unfortunately I don't have a wonderful answer. As a Content Manager here at Zendesk, I most often just export the search data to a CSV and ignore the junk sea...

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• Madison Davis
• Erstellt 6. Dezember 2019 16:44
• 0 Stimmen

1. Support
2. ...
3. Users, groups, and organizations
4. Deleting users

Hey Rachel! Deleting an agent assigns their unclosed tickets to the agent's default group. I recommend you check out our Best practices for removing agents to understand how to best roll this agent...

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• Madison Davis
• Erstellt 19. November 2019 17:01
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1. Explore
2. ...
3. Building queries
4. Metrics and attributes for Zendesk Support

Hey Ian, if you haven't seen it yet, I'd start with Time Tracking app: metrics you need to be measuring. There are a couple examples in there for measuring handle time by ticket or by agent. 

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• Madison Davis
• Erstellt 7. Oktober 2019 19:14
• 1 Stimme

1. Community
2. Explore - Troubleshooting and Q&A
3. Make the NULL value appear in queries...

Thanks for clarifying, Randy! It sounds like what would actually help is a renamed set. You can read how to update the name of attributes in this recipe. It's talking about a different attribute, b...

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• Madison Davis
• Erstellt 4. Oktober 2019 19:14
• 0 Stimmen

1. Community
2. Chat and Message - Troubleshooting and Q&A
3. Integration with Dialogflow chatBot

Hi Kyle, I'm not sure, as the integration is developed at SageTalk! You'll need to visit http://www.sagetalk.io/ for more information about their integration. 

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• Madison Davis
• Erstellt 4. Oktober 2019 16:27
• 0 Stimmen

1. Explore
2. ...
3. Building queries
4. Metrics and attributes for Zendesk Support

Hi Catalin! It looks like you heard from our support team that this isn't possible in Explore at this point in time. For any onlookers, Catalin posted a feature request in our product feedback foru...

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• Madison Davis
• Erstellt 4. Oktober 2019 16:02
• 0 Stimmen

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Enabling Chat for your Help Center (Guide Professional and Enterprise)

Hey Peter! It looks like you submitted a ticket about this to our Advocacy team. Is everything squared away?

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• Madison Davis
• Erstellt 4. Oktober 2019 15:14
• 0 Stimmen

1. Support
2. ...
3. Support billing and account settings
4. How to download invoices

Hi Pilulka Distribuce s.r.o.! We were temporarily having issues with our billing portal earlier this week. Could you try again and let us know if you're still having issues?

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• Madison Davis
• Erstellt 4. Oktober 2019 15:08
• 0 Stimmen

1. Community
2. Explore - Troubleshooting and Q&A
3. Make the NULL value appear in queries...

Hi Randy! Can you share your query and what you're hoping to measure? Including zero or null values might be specific to your use case. 

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• Madison Davis
• Erstellt 4. Oktober 2019 15:00
• 0 Stimmen

1. Community
2. Chat and Message - Troubleshooting and Q&A
3. Integration with Dialogflow chatBot

Hi Kyle! Glad to hear SageTalk's integration might work for you. If you have any questions, you'll want to ask them directly at their website!

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• Madison Davis
• Erstellt 4. Oktober 2019 14:50
• 0 Stimmen