Madison Davis

1. Community
2. Support Q&A
3. agent reply creating duplicate ticket

Hello Anais! That sounds like a pretty confusing experience. Were you maybe replying to a closed ticket, and the reply created a follow up? And just to confirm, you were logged in as an agent, repl...

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• Madison Davis
• Erstellt 18. Dezember 2020 21:42
• 0 Stimmen

1. Community
2. Explore Q&A
3. EXPLORE - Guide - Search engine information

Hello Jean-Edouard! Today, we don't yet offer robust search-related data in Explore. You can view some basic search information about your Help Center as shown here, but if you need to get more det...

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• Madison Davis
• Erstellt 18. Dezember 2020 21:30
• 0 Stimmen

1. Explore
2. ...
3. Explore basics
4. How frequently does my Zendesk data sync to Explore?

Hi Jacob! Sorry for the delayed reply. A query is executed when you access it - so either loading the query in Explore, or loading a dashboard that the query is placed on. It's also executed anytim...

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• Madison Davis
• Erstellt 18. Dezember 2020 19:55
• 1 Stimme

1. Support
2. ...
3. Channels
4. Removing the Web Widget from your website or Help Center

Hi Bill! Sorry to hear this is happening and that it's proving confusing too! It sounds to me like you are reconfiguring settings in your Chat account, when what you need to do is follow along with...

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• Madison Davis
• Erstellt 18. Dezember 2020 19:53
• 0 Stimmen

1. Guide
2. ...
3. Working with the Knowledge Capture app
4. Installing the Knowledge Capture app

Hi Raphael, I see that you submitted a ticket to our support team to look into this issue. I think it will be best to resolve this there so we can take a look at your account-specific settings and ...

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• Madison Davis
• Erstellt 18. Dezember 2020 19:26
• 1 Stimme

1. Talk
2. ...
3. Talk basics
4. Understanding how Talk calls become tickets

Hi Edd! That's a strange one! I have a couple questions. Do your agents make outbound calls? Or are all your calls inbound? Are you using Zendesk Talk or a CTI integration with Talk Partner Edition?

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• Madison Davis
• Erstellt 8. Dezember 2020 20:08
• 0 Stimmen

1. Community
2. Support Q&A
3. Create direct access to a form without listed it on our "Contact us" page

Hello Clothilde! Each of your forms can be permalinked. Your default form selection page would be https://subdomain.zendesk.com/hc/requests/new and once you select a form from the dropdown you'll s...

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• Madison Davis
• Erstellt 8. Dezember 2020 20:03
• 0 Stimmen

1. Support
2. ...
3. Agent guide for Support
4. Printing tickets

Hello Daniel and Juergen! It looks like this was indeed reported to our team and is under review with our engineers. I can report back here once there is an update and let you know what I hear!

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• Madison Davis
• Erstellt 8. Dezember 2020 19:53
• 0 Stimmen

1. Chat
2. ...
3. Primeros pasos con Chat
4. Introducción

Hola Ruth, miré tus otros tickets con nuestro equipo y parece que necesitas ayuda de un administrador en tu cuenta de Zendesk. Comuníquese con un administrador para obtener más ayuda.

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• Madison Davis
• Erstellt 8. Dezember 2020 19:48
• 0 Stimmen

1. Community
2. Explore Q&A
3. Number of Replies an Agent has sent per Day (IN EXPLORE)

Hi Randy! Your query looks like it's perfectly measuring Agent Comments per quarter to me!

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• Madison Davis
• Erstellt 8. Dezember 2020 19:45
• 0 Stimmen