Madison Davis
- Gesamtaktivitäten 432
- Letzte Aktivität
- Mitglied seit
- Folge ich 0 Benutzer
- Gefolgt von 96 Benutzer
- Stimmen 71
- Abonnements 161
Aktivitätsübersicht
Neueste Aktivität von Madison Davis-
Madison Davis hat einen Kommentar hinterlassen
Happy to help! Glad it's resolved and that the fix was relatively easy.
-
Madison Davis hat einen Kommentar hinterlassen
Hey Tom, I googled the input ID you provided in your ticket and a few non-Zendesk related posts from around the web talk about the same code being injected into webpages by a browser extension or a...
-
Madison Davis hat einen Kommentar hinterlassen
Hey Chuck! Are you using the Knowledge Capture app? If so, instructions for creating text templates are here: https://support.zendesk.com/hc/en-us/articles/115002374987. That's what we use at Zende...
-
Madison Davis hat einen Kommentar hinterlassen
Hi Erica! Can you share what is set in the article's "Managed by" settings? The template will respect those permissions, so if he's not in the appropriate user segment, for example, he won't be abl...
-
Madison Davis hat einen Kommentar hinterlassen
Hi Doris! Thanks for flagging that video. I'm working with the Chat team to make sure we get the links updated. As a side note, please note that sharing your login information with another person i...
-
Madison Davis hat einen Kommentar hinterlassen
Hi Piotr! Could you share how you've currently calculated Re-open? It looks like that's also a custom metric.
-
Madison Davis hat einen Kommentar hinterlassen
Hi Maria, thanks for sharing! To be clear, you'd like your partner Assistenza Ecommerce to be able to reply to the requester of a ticket directly?
-
Madison Davis hat einen Kommentar hinterlassen
Hi Lisa! I'm sorry to say there's not currently a way to filter the article lists presented in Content Cues. I think that's a great suggestion, though, and encourage you to share it with the Guide ...
-
Madison Davis hat einen Kommentar hinterlassen
Hi Jason! Zendesk uses a license-based model where you pay per agent who uses a license, so an Admin must manually assign those licenses to the folks they'd like to be able to access Zendesk. Howev...
-
Madison Davis hat einen Kommentar hinterlassen
Hey Patricia! The Articles to update tab will refresh every day but will always look back at the last 60 days. Depending on volume of traffic to your help center, I can imagine that the suggested a...