Matt Petersen

1. Guide
2. ...
3. Working with Answer Bot
4. Best practices: Helping Answer Bot find the right articles more easily

I would like to learn more about how the "Improve" option in the agent interface works. In my testing it doesn't seem to have any effect on the articles that Answer Bot suggests - even after markin...

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• Matt Petersen
• Erstellt 21. August 2017 22:08
• 5 Stimmen

1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

@Peter, very well said. There do seem to be a few logical ways to make this work and we haven't gotten a solid answer from Zendesk as to why they haven't explored any of these options. Zendesk, ple...

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• Matt Petersen
• Erstellt 15. Dezember 2016 19:54
• 1 Stimme

1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

Hi Christian, Thanks for the update, although it unfortunately doesn't really give us any info that we didn't already have. Just my 2 cents (and I'm sure the others here agree), the need for publis...

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• Matt Petersen
• Erstellt 10. Juni 2016 18:13
• 5 Stimmen

1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

Is there any ETA for when this functionality will be made public? Our company makes a number of hardware products and our Help Center is organized around product-specific categories. For us, there ...

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• Matt Petersen
• Erstellt 27. Mai 2016 00:45
• 3 Stimmen