
Matt Petersen
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Matt Petersen hat einen Kommentar hinterlassen
I would like to learn more about how the "Improve" option in the agent interface works. In my testing it doesn't seem to have any effect on the articles that Answer Bot suggests - even after markin...
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Matt Petersen hat einen Kommentar hinterlassen
@Peter, very well said. There do seem to be a few logical ways to make this work and we haven't gotten a solid answer from Zendesk as to why they haven't explored any of these options. Zendesk, ple...
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Matt Petersen hat einen Kommentar hinterlassen
Hi Christian, Thanks for the update, although it unfortunately doesn't really give us any info that we didn't already have. Just my 2 cents (and I'm sure the others here agree), the need for publis...
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Matt Petersen hat einen Kommentar hinterlassen
Is there any ETA for when this functionality will be made public? Our company makes a number of hardware products and our Help Center is organized around product-specific categories. For us, there ...