Colin Piper

1. Community
2. Support Q&A
3. How to prevent over-surveying customers?

The way I used to achieve this is very messy so I ripped it out. But I had a custom field on the customer record which is just a count but has tonbe a dropdown field. When a ticket is created, the ...

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• Colin Piper
• Erstellt 21. Dezember 2016 09:00
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1. Community
2. Support Q&A
3. Trigger Condition: Comment Text

In the update scenario (Ticket is.... Updated) then I believe this just to be the comment that caused the trigger to run. Happy to be corrected if someone knows better

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• Colin Piper
• Erstellt 21. Dezember 2016 08:53
• 1 Stimme

1. Community
2. Support Q&A
3. How to pre-qualify requests from users ?

Hi. It looks like you need advanced features found in some of the upper plans. You can add custom ticket fields for the selection and then conditional fields (an app) to them show further checkbox ...

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• Colin Piper
• Erstellt 21. Dezember 2016 08:44
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1. Support
2. ...
3. Agent guide for Support
4. Viewing and editing your user profile in Zendesk Support

Connect is one of the new Zendesk components. As it's name suggests it allows you to connect with your customers in various ways. I suspect that this message should other really appear and is a han...

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• Colin Piper
• Erstellt 19. Dezember 2016 09:58
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1. Community
2. Support Q&A
3. Custom Ticket field not showing

@Chris. What plan are you on? If enterprise have you updated your ticket form?

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• Colin Piper
• Erstellt 13. Dezember 2016 09:22
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1. Support
2. ...
3. Workflows
4. Creating triggers for automatic ticket updates and notifications

@Jon. The triggers are processed in a op down order. When one is triggered, the whole list is then traversed again skipping any that have already fired, until all triggers have been checked. You c...

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• Colin Piper
• Erstellt 13. Dezember 2016 09:09
• 3 Stimmen

1. Community
2. Support Q&A
3. General Data Protection Regulation 2018 - the right to be forgotten

@Helle, the new "Right to be forgotten" legislation was initially designed to address the the concerns that someone's past history could be misrepresented at some stage later. The initial target wa...

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• Colin Piper
• Erstellt 7. Dezember 2016 10:15
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1. Community
2. User Tips & Tricks
3. How to Improve Feedback Loops with Automated Peer Reviews

@Michael. I must say that I really like this concept so thank you for posting not only the idea but also the method. 

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• Colin Piper
• Erstellt 7. Dezember 2016 09:19
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1. Community
2. Zendesk on Zendesk
3. Fine Tuning: Using reports to improve collaboration and drive decisions

Sam. To be honest the conversations have in many ways died off since I give them what they need and trust therefore that I am taking care of the challenges to ensure that the dashboard remains posi...

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• Colin Piper
• Bearbeitet 17. November 2016 20:02
• 1 Stimme