Spike
Marketing Director - Arts People
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Spike hat einen Kommentar hinterlassen
Thanks very much Wes! I've forwarded these notes onto my designer of our help center.
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Spike hat einen Kommentar hinterlassen
And frankly for us, we'd prefer just one button to vote on an item. We don't need the down button. So I'll look forward to any tips on how to change the default.
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Spike hat einen Kommentar hinterlassen
I agree with this. The new up down buttons are too subtle and therefore are just not being used at all by our clients. A bigger clearer button to vote on an item would be ideal.
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Spike hat einen Kommentar hinterlassen
HI Patricia. Email notifications are configured in triggers. So you could inactivate the triggers that send emails out when various things happen, or you could change the triggers to only send to...
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Spike hat einen Kommentar hinterlassen
We've had the same problem.
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Spike hat einen Kommentar hinterlassen
We'd like this as well. After moving to Help Center we now want to clean out old forum posts more than 12 months old. It's going to take alot of man hours to go in and delete them all manually.
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Spike hat einen Kommentar hinterlassen
Hi Simon. Sorry for the delay I missed seeing your comment. I'd say that our approach of bringing back tickets that were pending for followup has been a complete success. We are known here for ou...
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Spike hat einen Post erstellt
Display weekly release notes on login page, and Open Office Hours
We've recently shifted our software releases to happen weekly on Tuesdays. This gives us a chance to retest everything on mondays, then release and announce on Tuesdays. Part of this weekly r...
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Spike hat einen Kommentar hinterlassen
PERFECT! Love this... I've already set it up for our staff to start using. Thanks!
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Spike hat einen Kommentar hinterlassen
We actually found that many of our clients were getting our feedback or instructions, but not fully understanding them or implementing them, and since the tickets were automatically closing we were...