Spike
Marketing Director - Arts People
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Spike hat einen Kommentar hinterlassen
Thanks very much Wes! I've forwarded these notes onto my designer of our help center.
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Spike hat einen Kommentar hinterlassen
And frankly for us, we'd prefer just one button to vote on an item. We don't need the down button. So I'll look forward to any tips on how to change the default.
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Spike hat einen Kommentar hinterlassen
I agree with this. The new up down buttons are too subtle and therefore are just not being used at all by our clients. A bigger clearer button to vote on an item would be ideal.
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Spike hat einen Kommentar hinterlassen
Hi Simon. Sorry for the delay I missed seeing your comment. I'd say that our approach of bringing back tickets that were pending for followup has been a complete success. We are known here for ou...
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Spike hat einen Kommentar hinterlassen
We recently decided to move all our client data from our Podio intranet into Zendesk. We created fields for organization (since our clients are all multiple users at organizations) for things li...
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Spike hat einen Post erstellt
Display weekly release notes on login page, and Open Office Hours
We've recently shifted our software releases to happen weekly on Tuesdays. This gives us a chance to retest everything on mondays, then release and announce on Tuesdays. Part of this weekly r...
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Spike hat einen Kommentar hinterlassen
PERFECT! Love this... I've already set it up for our staff to start using. Thanks!
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Spike hat einen Kommentar hinterlassen
Otherwise, for the articles themselves, the format is dictated by the content really. I try to stick to very simple content, bullet points instead of wordy paragraphs, and I include screen shots w...
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Spike hat einen Kommentar hinterlassen
In our case, it's organized primarily by the area (tabs) in our own system, plus other categories such as FAQ, Troubleshooting, etc. I used the article name to help sort things logically. Such as...
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Spike hat einen Kommentar hinterlassen
Here at Ticket Turtle we organized our KB articles primarily by area of our software system. Our system has tabs for each of the primary sections, then sub menus within the primary tab. So I desi...