Chris Hall
-
Gesamtaktivitäten12
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von0 Benutzer
-
Stimmen2
-
Abonnements4
Aktivitätsübersicht
Neueste Aktivität von Chris Hall-
Chris Hall hat einen Kommentar hinterlassen
Thanks Sebastiaan, Maybe we've been doing the API token thing wrong the whole time (?). The tokens we create (for API calls) are under Admin > Channels > API > Settings > Token Access > [ + ]. The ...
-
Chris Hall hat einen Post erstellt
API tokens: security and permissions?
BeantwortetI want to wrap my head around how API tokens permissions work. In our Support team (we have an Enterprise account), traditionally admins have created API tokens and then distributed them to agents....
-
Chris Hall hat einen Post erstellt
Advanced View Filtering with Multiple Statuses?
BeantwortetCurrently we have a view for all open tickets within a given support team. It has various conditions but it explicitly states status: < pending. We also have certain "on hold" tickets which we'd li...
-
Chris Hall hat einen Kommentar hinterlassen
Another +1 for this. Our organization finds the default "all history" useless for our regular metrics assessment.
-
Chris Hall hat einen Post erstellt
Ticket Sharing - How to reference tickets between different instances?
BeantwortetHas anyone come up with an effective way —preferably automated— to translate the ticket hyperlinks between instances in Ticket Sharing? Scenario: Our company's support teams span two separate Zende...
-
Chris Hall hat einen Kommentar hinterlassen
+1 please :)