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Chris Hall

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  • API tokens: security and permissions?

    Beantwortet

    I want to wrap my head around how API tokens permissions work. In our Support team (we have an Enterprise account), traditionally admins have created API tokens and then distributed them to agents....

  • Advanced View Filtering with Multiple Statuses?

    Beantwortet

    Currently we have a view for all open tickets within a given support team. It has various conditions but it explicitly states status: < pending. We also have certain "on hold" tickets which we'd li...

  • Ticket Sharing - How to reference tickets between different instances?

    Beantwortet

    Has anyone come up with an effective way —preferably automated— to translate the ticket hyperlinks between instances in Ticket Sharing? Scenario: Our company's support teams span two separate Zende...