Gail L
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Gail L hat einen Beitrag erstellt
Warum können meine Besucher kein Ticket vom Web Widget einreichen, wenn Chat online ist?
Frage Wie gebe ich Besuchern die Möglichkeit, online zu chatten oder ein Ticket einzureichen? Wie kann das Web Widget anzeigen, welche Chatoption oder welches Kontaktformular zur Verfügung steht, w...
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Gail L hat einen Kommentar hinterlassen
Hi Bakk, What do you see in the ticket events when the user replies? Can you provide a screenshot? To view ticket events, open a ticket and click Conversations under the active comment area, then s...
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Gail L hat einen Kommentar hinterlassen
Hi Jimmy, Just dropping a link to the discussion we had about this in another thread in case anyone else has the same question down the road.
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Gail L hat einen Kommentar hinterlassen
Hi Sófús, A chat admin can update Display Name of an agent from the Chat Dashboard (this setting is not in the People section in Support). If you login to Chat and go to Settings> Agents you can se...
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Gail L hat einen Kommentar hinterlassen
Hi Selena, Requester isn't one of the fields can be bulk updated, so if you're going to change that it will need to be one by one (which could definitely be tedious with a lot tickets). An alterna...
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Gail L hat einen Kommentar hinterlassen
Hi Aiden, If you're looking to edit the options in the field called Ticket Type in that screenshot, click on the Ticket Fields section right above the Ticket Form option and select "edit" for that ...
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Gail L hat einen Kommentar hinterlassen
Hi Denis, If the comment needs review before sending to the customer I'd recommend having it submitted as private, not public. Then assuming it's approved the agent can resubmit it as public commen...
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Gail L hat einen Kommentar hinterlassen
Hi Phil, I haven't run into the particular flag you're describing before, which is why I'd love to see a screenshot of an example to so that I can dig into it further and try to get you a more comp...
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Gail L hat einen Kommentar hinterlassen
Hi Jean-Baptiste, This configuration won't do this, although it might be possible to design custom scripts that would accomplish it alongside the JWT SSO. Microsoft also does have an Azure integr...
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Gail L hat einen Kommentar hinterlassen
Hi Denis, There are a couple of ways you could tackle setting up this kind of workflow. We have an example of a type of approval workflow that you could adapt using groups and macros in our article...