Mike West

1. Support
2. ...
3. Tickets
4. How can I hide ticket forms based on a user's organization?

What's the best method for hiding a specific form always, regardless of the user's organization or any other criteria? I have a form that I'd like to link to from a very specific Help Center articl...

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• Mike West
• Erstellt 10. Januar 2019 18:48
• 0 Stimmen

1. Community
2. Support Q&A
3. Feedback ratings not carried over to Zendesk reporting

Hi. When a customer rates the chat in Zopim and leaves any comments with the rating, is there an easy way to get them to be automatically added as the Zendesk ticket satisfaction rating?  

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• Mike West
• Erstellt 10. September 2015 19:32
• 0 Stimmen

1. Community
2. Support Q&A
3. Feedback ratings not carried over to Zendesk reporting

I'm also curious how this turns out. We're seeing the same issue with satisfaction ratings and satisfaction comments not being sent to the Zendesk ticket.

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• Mike West
• Erstellt 10. September 2015 18:30
• 0 Stimmen

1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

I don't mind copying content to use in multiple categories, but I wish the duplicates wouldn't show up in the search results.  Whether the search is from the Help Center or Web Widget by a customer...

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• Mike West
• Erstellt 18. August 2015 13:32
• 1 Stimme

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing Help Center search results (Guide Professional and Enterprise)

Hello. We've got the same issue as Travis and Marybeth. What's the solution?

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• Mike West
• Erstellt 8. Juli 2015 14:43
• 0 Stimmen

1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

I see that this feature isn't coming anytime soon, but I thought I'd throw my vote in anyway.  It could be very useful for all of the reasons already mentioned. I think we'll be duplicating some co...

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• Mike West
• Erstellt 26. Mai 2015 18:27
• 0 Stimmen

1. Community
2. Feedback on Support
3. Ability to manually reorder drop down lists (like macro's)

Hello.   Any update on this feature request?  We have nested drop down menus with several selection options, and any additions require most of them to be deleted and recreated in the desired orde...

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• Mike West
• Erstellt 5. März 2015 14:50
• 4 Stimmen