Brad Harris

1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

Looks like this feature is being planned, but unfortunately it's for Guide Enterprise customers only.  Can't describe how disappointing that is...

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• Brad Harris
• Erstellt 21. Mai 2020 16:51
• 2 Stimmen

1. Community
2. Feedback on Support
3. Add ability to have hyperlinks in the ticket form

Any update on this request?

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• Brad Harris
• Erstellt 21. Mai 2020 16:50
• 0 Stimmen

1. Community
2. Feedback on Guide
3. Copy / Duplicate Help Centre articles

Nicole S. Any update...?

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• Brad Harris
• Erstellt 13. Dezember 2019 22:23
• 0 Stimmen

1. Community
2. Feedback on Support
3. Add ability to have hyperlinks in the ticket form

Nicole S. Is there any sort of update on this that you're aware of?

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• Brad Harris
• Erstellt 13. November 2019 22:46
• 0 Stimmen

1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

According to the What's New webinar from this morning, this feature will be called "Help Center Unified Search" and they confirmed that it will be available for all plans, not just Enterprise!

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• Brad Harris
• Erstellt 12. September 2019 17:20
• 1 Stimme

1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

That's very disappointing to hear... We are Support Enterprise customers and a feature afforded to us is up-to 5 Brands. It would seem to me that being able to better organize content between brand...

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• Brad Harris
• Erstellt 29. Juli 2019 15:51
• 3 Stimmen

1. Community
2. Feedback on Chat
3. Surveying your customers

Any updates on the potential to open this up natively in ZDC?

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• Brad Harris
• Erstellt 26. Juli 2019 16:42
• 0 Stimmen

1. Community
2. Chat Q&A
3. Pre-Chat Form - More Effnicent Mensage

Is this still planned?

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• Brad Harris
• Erstellt 28. Juni 2019 18:56
• 0 Stimmen

1. Community
2. Feedback on Chat
3. Proactive Greeting with Pre Chat Form

It would work best for us if there was a Trigger condition like "Visitor engaged widget - yes/no". This way we could still use the proactive trigger but not let it interrupt the customer if they en...

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• Brad Harris
• Erstellt 28. Juni 2019 18:55
• 2 Stimmen

1. Community
2. Feedback on Support
3. New Feature Request: conditional fields app add multi-selection

Curious if there has been any progress on including multi-select fields in the Conditional Fields?

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• Brad Harris
• Erstellt 4. Juni 2019 18:23
• 1 Stimme