Brad Harris

1. Community
2. Guide - Product Feedback & Discussion
3. Allow articles to be posted to multiple sections

According to the What's New webinar from this morning, this feature will be called "Help Center Unified Search" and they confirmed that it will be available for all plans, not just Enterprise!

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• Brad Harris
• Erstellt 12. September 2019 17:20
• 1 Stimme

1. Community
2. Guide - Product Feedback & Discussion
3. Allow articles to be posted to multiple sections

That's very disappointing to hear... We are Support Enterprise customers and a feature afforded to us is up-to 5 Brands. It would seem to me that being able to better organize content between brand...

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• Brad Harris
• Erstellt 29. Juli 2019 15:51
• 3 Stimmen

1. Community
2. Chat and Message - Product Feedback & Discussion
3. Surveying your customers

Any updates on the potential to open this up natively in ZDC?

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• Brad Harris
• Erstellt 26. Juli 2019 16:42
• 0 Stimmen

1. Community
2. Chat and Message - Troubleshooting and Q&A
3. Pre-Chat Form - More Effnicent Mensage

Is this still planned?

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• Brad Harris
• Erstellt 28. Juni 2019 18:56
• 0 Stimmen

1. Community
2. Chat and Message - Product Feedback & Discussion
3. Proactive Greeting with Pre Chat Form

It would work best for us if there was a Trigger condition like "Visitor engaged widget - yes/no". This way we could still use the proactive trigger but not let it interrupt the customer if they en...

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• Brad Harris
• Erstellt 28. Juni 2019 18:55
• 0 Stimmen

1. Community
2. Completed Product Feedback Requests - All Products
3. New Feature Request: conditional fields app add multi-selection

Curious if there has been any progress on including multi-select fields in the Conditional Fields?

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• Brad Harris
• Erstellt 4. Juni 2019 18:23
• 1 Stimme

1. Chat
2. ...
3. Managing Chat
4. Zendesk Chat tag for multibrand

What if the chat widget is installed on the www site (non-support) of each multiple brand? Is that something that can be configured in the widget editor?

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• Brad Harris
• Erstellt 22. Mai 2019 23:26
• 0 Stimmen

1. Community
2. Chat and Message - Product Feedback & Discussion
3. Chat Branding

Was there any update to this? How are you handling chats with multiple brands?

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• Brad Harris
• Erstellt 22. Mai 2019 23:23
• 0 Stimmen

1. Talk
2. ...
3. Setting up and using Text
4. Using Text notifications with triggers: Recipes and tips (Talk Team, Professional, and Enterprise)

@Aparna - This is 11 months later, but there is this article here that can help with the additional emails being sent: https://support.zendesk.com/hc/en-us/articles/115010144347-Texting-users-also-...

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• Brad Harris
• Erstellt 1. Mai 2019 19:16
• 0 Stimmen

1. Community
2. Guide - Product Feedback & Discussion
3. Allow articles to be posted to multiple sections

@Bogdan - Can it PLEASE not be just in Guide Enterprise? This is something we've all been asking for for over 6 years now. This could work like how reusing Forms in all/some Brands works now. Or wh...

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• Brad Harris
• Erstellt 30. April 2019 20:59
• 11 Stimmen