Charles Nadeau

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. How product docs are produced at Zendesk

Hi Valery, unfortunately we don't have a script for the use case I'm describing. Our team publishes articles manually. To track which article in Help Center that a DITA file corresponds to, we use ...

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• Charles Nadeau
• Erstellt 8. Januar 2021 18:59
• 0 Stimmen

1. Support
2. ...
3. Channels
4. Using the API dashboard

Hi Eric, Requests in the Help Center API don't count against the rate limit of the Support API, but the Help Center API still has the same limits as the Support API and they also depend on your Sup...

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• Charles Nadeau
• Bearbeitet 28. Oktober 2020 16:47
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1. Guide
2. ...
3. Using the knowledge base in Help Center
4. How product docs are produced at Zendesk

Hi Valerie, thanks for the thoughtful comments. Problem #1: Publishing. > when you add more articles to the section there is no way to identify which articles need to be updated and which need to b...

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• Charles Nadeau
• Bearbeitet 26. Oktober 2020 17:46
• 0 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Using the help center templating language

Just to step in here quickly. A condition is anything that resolves to true or false. You basically create the condition you want to meet. Example: {{#if name == 'Foo'}}

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• Charles Nadeau
• Erstellt 13. Oktober 2020 17:18
• -1 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help center JavaScript cookbook

Hi KC, The cookbook relies heavily on jQuery. The Copenhagen v2 theme removed the jQuery library but you can add it back. Here are the instructions: https://support.zendesk.com/hc/en-us/articles/36...

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• Charles Nadeau
• Erstellt 19. Mai 2020 21:16
• 1 Stimme

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. How product docs are produced at Zendesk

Hi Maria, I pushed example files to the docs folder in the repo. See example-handoffs.json and example-localized_content.json. Thanks. Charles

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• Charles Nadeau
• Erstellt 14. Mai 2020 18:02
• 1 Stimme

1. Support
2. ...
3. Best practices and recipes
4. Google Analytics and help center - Part 3: Tracking customers' actions

It turns out the Google Analytics code uses jQuery extensively (anything with a $ is jQuery) and needs to be rewritten for Copenhagen v2 using standard JavaScript. The simplest solution would be to...

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• Charles Nadeau
• Erstellt 20. April 2020 22:26
• 0 Stimmen

1. Support
2. ...
3. Best practices and recipes
4. Google Analytics and help center - Part 3: Tracking customers' actions

Hi Kate and Joey, You can replace the following jQuery opening: $(document).ready(function() { with the JavaScript equivalent: document.addEventListener('DOMContentLoaded', function() {

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• Charles Nadeau
• Bearbeitet 16. April 2020 00:23
• 1 Stimme

1. Guide
2. Getting started with Guide
3. Getting started with Guide for your help center: Setting up

Hi Dennis, I updated the link. Thanks for bringing it to our attention. You can get started with the Guide developer resources at https://support.zendesk.com/hc/en-us/articles/360002101028.

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• Charles Nadeau
• Erstellt 19. März 2020 16:33
• 0 Stimmen