Greg Pope

1. Community
2. User Tips & Tricks
3. How to Backup your Knowledge Base (no coding required, all platforms)

Hi Patrick. That worked and we were able to download the backup. Thank you. We look forward to testing the import app too.

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• Greg Pope
• Erstellt 10. August 2017 23:48
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1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

"And with the addition of Answer Bot, duplicated articles in multiple sections will all appear in auto-responses to tickets... That'll just look unprofessional...: This is our concern, (dude).

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• Greg Pope
• Erstellt 8. August 2017 20:07
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1. Community
2. User Tips & Tricks
3. How to Backup your Knowledge Base (no coding required, all platforms)

Hi Patrick. I started a backup on 7/28 but the app says it's still "IN PROGRESS" so I assume it got hung up somewhere. Our HC is private, does that matter? Any other ideas?

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• Greg Pope
• Erstellt 1. August 2017 14:50
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1. Guide
2. ...
3. Working with Answer Bot (Guide add-on)
4. Answer Bot resources

Ahh that works. Thank you so much Aja!

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• Greg Pope
• Erstellt 7. April 2017 18:31
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1. Guide
2. ...
3. Working with Answer Bot (Guide add-on)
4. Answer Bot resources

Evan we've also seen this a handful of times.   Aja how are you creating the view? I don't see Answer Bot in any trigger conditions or table columns.

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• Greg Pope
• Erstellt 6. April 2017 20:51
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1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

Christian, we want to walk new customers down a path in Getting Started, but not overwhelm them with every article on every subject like you would find in the Knowledge Base. There might be a Navig...

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• Greg Pope
• Erstellt 21. März 2017 19:04
• 2 Stimmen

1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

I haven't read all 206 comments but I'm sure mine will be redundant - we have numerous articles that need to be in both the Getting Started category and the Knowledge base category. Unfortunately, ...

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• Greg Pope
• Erstellt 21. März 2017 17:26
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1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

+1

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• Greg Pope
• Erstellt 21. März 2017 00:18
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1. Guide
2. ...
3. Working with Answer Bot (Guide add-on)
4. Answer Bot resources

Got it. Thanks Mike. Also I just noticed the "Improve Answers" option in the ticket. That's a great addition and should help improve the relevancy.

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• Greg Pope
• Erstellt 7. März 2017 18:32
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1. Guide
2. ...
3. Working with Answer Bot (Guide add-on)
4. Answer Bot resources

Ahh yes, Much nicer with just the article title. I just noticed the "Automatic Answers - Recent tickets not deflected when Automatic Answers offered this article" section of the article edit mode. ...

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• Greg Pope
• Erstellt 28. Februar 2017 01:48
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