Ryan W

1. Community
2. Feedback on Support
3. Spam via Web Widget

Hey Martin E. Koch and Peter Hochstrasser,Apologies for the vague name. I deal with a lot of the "unfriendly" sides of things, and have ran into some less than optimal situations before, so I reduc...

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• Ryan W
• Erstellt 6. Februar 2020 13:17
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback on Support
3. Spam via Web Widget

We've recently made the change that adding a modifier to your blacklist will extend it to work regardless of channel.For suspension, you could do the following:suspend:spammy_domain.com or reject:s...

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• Ryan W
• Bearbeitet 5. Februar 2020 17:39
• 0 Stimmen

1. Community
2. Feedback on Support
3. Spam via Web Widget

Hey Martin E. Koch,Were you able to make the changes found in Combating spam via webservice ? Taking these steps will remove incentive for spammers to target you. If you continue to have spam issue...

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• Ryan W
• Erstellt 5. Februar 2020 16:59
• -1 Stimmen

1. Zendesk updates
2. Announcements
3. Upcoming changes to email behavior

Hi Ievgenii,The agent will always be able to see the comment, it will never be removed from the UI or agent notifications themselves, so you should always see the comments, regardless of placeholde...

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• Ryan W
• Erstellt 31. Januar 2020 12:17
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Upcoming changes to email behavior

Hey Gerben Meijer - Itrica -- That workflow should remain intact/ not break. Any agent submitted ticket (including via API) will remain unaffected/ have the placeholders expand on ticket creation. ...

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• Ryan W
• Bearbeitet 28. Januar 2020 11:17
• 0 Stimmen

1. Community
2. Support Q&A
3. Send outbound email from Zendesk?

Hey Pilar Sterne and Taz Man --Your outbound emails are unaffected -- Agent created tickets and Comment updates remain the same. The change you speak of only effects the notification an end-user ge...

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• Ryan W
• Bearbeitet 27. Januar 2020 23:42
• 0 Stimmen

1. Support
2. ...
3. Tickets
4. Tips to combat spam and protect your business

Hey Heather Cook,We have various protections that protect customers from DDOS attacks, you can read more about it under "DDOS mitigation" HERE. If you're concerned over being spammed (which is sepa...

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• Ryan W
• Bearbeitet 16. Januar 2020 11:03
• 1 Stimme

1. Support
2. ...
3. User access and security
4. Combating spam submitted via web service

Hey Jonathan L -- I apologize for not reaching out on that ticket - Could you doublecheck to ensure you've edited the right triggers? This has shown very effective on other accounts which have done...

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• Ryan W
• Bearbeitet 15. Januar 2020 18:27
• 0 Stimmen

1. Support
2. ...
3. User access and security
4. Combating spam submitted via web service

Hey Donato Dileo , Changing the  ticket creation trigger so it cannot be used as an Open mail relay does indeed prevent your email and account from being used as a conduit for spam. The spammers wh...

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• Ryan W
• Erstellt 13. Januar 2020 20:45
• 2 Stimmen

1. Support
2. ...
3. User access and security
4. Combating spam submitted via web service

Hey Jonathan MarchWhile it is through API, it is through the Requests Endpoint, which does allow anonymous requests (https://developer.zendesk.com/rest_api/docs/support/requests#create-request)Pres...

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• Ryan W
• Erstellt 7. Januar 2020 16:27
• 0 Stimmen