Ryan

1. Support
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3. Tickets
4. Tips to combat spam and protect your business

Hey Heather Cook,We have various protections that protect customers from DDOS attacks, you can read more about it under "DDOS mitigation" HERE. If you're concerned over being spammed (which is sepa...

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• Ryan
• Bearbeitet 16. Januar 2020 11:03
• 1 Stimme

1. Support
2. ...
3. User access and security
4. Combating spam submitted via web service

Hey Jonathan L -- I apologize for not reaching out on that ticket - Could you doublecheck to ensure you've edited the right triggers? This has shown very effective on other accounts which have done...

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• Ryan
• Bearbeitet 15. Januar 2020 18:27
• 0 Stimmen

1. Support
2. ...
3. User access and security
4. Combating spam submitted via web service

Hey Donato Dileo , Changing the  ticket creation trigger so it cannot be used as an Open mail relay does indeed prevent your email and account from being used as a conduit for spam. The spammers wh...

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• Ryan
• Erstellt 13. Januar 2020 20:45
• 2 Stimmen

1. Support
2. ...
3. User access and security
4. Combating spam submitted via web service

Hey Jonathan MarchWhile it is through API, it is through the Requests Endpoint, which does allow anonymous requests (https://developer.zendesk.com/rest_api/docs/support/requests#create-request)Pres...

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• Ryan
• Erstellt 7. Januar 2020 16:27
• 0 Stimmen

1. Support
2. ...
3. User access and security
4. Combating spam submitted via web service

Hey All, We hear you loud and clear and doing our best to mitigate the spam. I don't have anything new to share at this time, but rest assured that we're formulating a plan and will share with you ...

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• Ryan
• Erstellt 6. Januar 2020 17:07
• 1 Stimme

1. Support
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3. User access and security
4. Combating spam submitted via web service

Hey Scott,Thanks for the details there, and apologies if you are not getting the full information in your ticket. I will check in on how our advocacy team is handling them and go from there.This is...

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• Ryan
• Erstellt 5. Januar 2020 20:05
• -1 Stimmen

1. Support
2. ...
3. User access and security
4. Combating spam submitted via web service

Jim Stalder -- That sounds right on the money to me, and I'll pass on your feedback to the appropriate places -- Thanks for providing those links!   pstrauss -- You should only need to remove from ...

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• Ryan
• Erstellt 5. Januar 2020 16:43
• 0 Stimmen

1. Support
2. ...
3. User access and security
4. Combating spam submitted via web service

Hey pstrauss,The endpoint being used by the spammers is the one your webform submit a request form and web widget uses. Due to the nature of contact forms, these do not require authentication (and ...

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• Ryan
• Erstellt 5. Januar 2020 15:29
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1. Support
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3. User access and security
4. Users see red warning screens when trying to access Zendesk or ticket attachments

This article has been updated to include more information about Google Safebrowsing, and to shift its focus on all safe browsing blocks, instead of just solely attachments.There is also a complemen...

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• Ryan
• Erstellt 3. Dezember 2019 10:17
• 0 Stimmen