Molly Katolas
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Molly Katolas hat einen Kommentar hinterlassen
For reference: https://support.zendesk.com/hc/en-us/articles/360022177374-How-frequently-does-my-Zendesk-data-sync-to-Explore- If you are on the Explore Lite plan, your data synchronizes once ever...
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Molly Katolas hat einen Post erstellt
Salesforce app - Sync Relationship Fields from Salesforce to Zendesk
We use a lot of Relationship Fields on accounts in Salesforce and currently, the app doesn't allow those relationship fields to sync over to Zendesk organizations instantly. We need this functional...
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Molly Katolas hat einen Post erstellt
Permission Sets for Article Verification
Right now, only Guide Enterprise Managers can view articles that need to be verified; however, Agents can also be assigned articles. This creates confusion when an Agent gets an email that they nee...
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Molly Katolas hat einen Kommentar hinterlassen
I, too, received feedback from my agents that a color change for their SLA timer would be helpful when it gets to a certain point.
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Molly Katolas hat einen Kommentar hinterlassen
I created a product feedback post here regarding this exact thing. We're running into the same issue where our customers are closing the ticket without meaning to. Go upvote/follow and hopefully we...
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Molly Katolas hat einen Kommentar hinterlassen
Droplr has a screencast option that I use all the time! Check it out: http://d.pr/i/kGLtaM And here's their main site: https://droplr.com/ There's not an option for the customer to send a video, bu...
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Molly Katolas hat einen Kommentar hinterlassen
We use Zendesk both for external communication with our customers and vendors, as well as internal communication from our customer operations teams to our development/engineering teams. Most of our...
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Molly Katolas hat einen Kommentar hinterlassen
Is there any way to disable the ticket sharing ability by ticket form? I'd like to eliminate 3rd party ticket sharing for unauthorized groups. It'd also be great to know the answer to Don's questi...