Molly Katolas
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Molly Katolas hat einen Kommentar hinterlassen
We love this feature and use it daily, but we're seeing that the connection breaks occasionally. We've had it happen (and resolve itself) twice in the last week or so. The agents get an error sayin...
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Molly Katolas hat einen Kommentar hinterlassen
Yup, that did the trick. Thanks @Kevin!
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Molly Katolas hat einen Kommentar hinterlassen
@McCabe A lot of failures listed as Failure Type - Net::ReadTimeout:
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Molly Katolas hat einen Kommentar hinterlassen
I've been using this integration for a long time but today the Slack integration Endpoint target was disabled in Zendesk automatically for too many target failures. The failure type is listed as Ne...
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Molly Katolas hat einen Kommentar hinterlassen
For reference: https://support.zendesk.com/hc/en-us/articles/360022177374-How-frequently-does-my-Zendesk-data-sync-to-Explore- If you are on the Explore Lite plan, your data synchronizes once ever...
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Molly Katolas hat einen Post erstellt
Salesforce app - Sync Relationship Fields from Salesforce to Zendesk
We use a lot of Relationship Fields on accounts in Salesforce and currently, the app doesn't allow those relationship fields to sync over to Zendesk organizations instantly. We need this functional...
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Molly Katolas hat einen Post erstellt
Permission Sets for Article Verification
Right now, only Guide Enterprise Managers can view articles that need to be verified; however, Agents can also be assigned articles. This creates confusion when an Agent gets an email that they nee...
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Molly Katolas hat einen Kommentar hinterlassen
I, too, received feedback from my agents that a color change for their SLA timer would be helpful when it gets to a certain point.
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Molly Katolas hat einen Kommentar hinterlassen
I created a product feedback post here regarding this exact thing. We're running into the same issue where our customers are closing the ticket without meaning to. Go upvote/follow and hopefully we...
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Molly Katolas hat einen Kommentar hinterlassen
Droplr has a screencast option that I use all the time! Check it out: http://d.pr/i/kGLtaM And here's their main site: https://droplr.com/ There's not an option for the customer to send a video, bu...