Molly Katolas
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Molly Katolas hat einen Post erstellt
Answer Bot - Marking Article as Helpful when no Article is Clicked
With the Web Form enabled on Answer Bot, the user is able to select "Yes, close my request" without clicking into any articles. However, when Answer Bot populates this information in the ticket, it...
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Molly Katolas hat einen Kommentar hinterlassen
I created a product feedback post here regarding this exact thing. We're running into the same issue where our customers are closing the ticket without meaning to. Go upvote/follow and hopefully we...
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Molly Katolas hat einen Post erstellt
Answer Bot for the Web Form - Editing Pop-Up Window
The Web Form pop-up for Answer Bot is confusing to customers and we're seeing a lot of tickets being marked as solved inadvertently or by accident. Usually, they don't even click on any of the sugg...
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Molly Katolas hat einen Kommentar hinterlassen
Droplr has a screencast option that I use all the time! Check it out: http://d.pr/i/kGLtaM And here's their main site: https://droplr.com/ There's not an option for the customer to send a video, bu...
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Molly Katolas hat einen Kommentar hinterlassen
We use Zendesk both for external communication with our customers and vendors, as well as internal communication from our customer operations teams to our development/engineering teams. Most of our...
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Molly Katolas hat einen Kommentar hinterlassen
Is there any way to disable the ticket sharing ability by ticket form? I'd like to eliminate 3rd party ticket sharing for unauthorized groups. It'd also be great to know the answer to Don's questi...