Becca

1. Support
2. ...
3. Users, groups, and organizations
4. How do I change an agent to a light agent?

Hi Linda!  We have a resource on this here - https://support.zendesk.com/hc/en-us/articles/226287348-How-do-I-find-out-who-the-Support-account-owner-is- 

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• Becca
• Erstellt 6. September 2018 20:21
• 1 Stimme

1. Support
2. ...
3. Jira integration
4. Using the Zendesk Support for Jira integration

Hi Paul - I did some testing and unfortunately it does not look like its possible to map or sync the Jira Sprint system to field to any field type in Zendesk besides single line or multiple line te...

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• Becca
• Erstellt 9. März 2018 15:42
• 0 Stimmen

1. Admin Center
2. ...
3. Setting up single sign-on
4. Enabling JWT (JSON Web Token) single sign-on

Hi Robert - This article discusses implementing Zendesk as a service provider for JWT single sign on for end user or agent authentication into Zendesk. If you are building a web app you'd like to a...

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• Becca
• Erstellt 5. März 2018 22:07
• 0 Stimmen

1. Admin Center
2. ...
3. Setting up single sign-on
4. Anatomy of a JWT request

Hi Solomon - I have been doing some testing on my end and I am able to get this to work using the following JWT PHP script:  <?require_once 'vendor/autoload.php';// Log your user in.use \Firebase\J...

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• Becca
• Erstellt 5. März 2018 17:29
• 0 Stimmen

1. Support
2. ...
3. More integrations
4. Example: Integrating the HTTP Target with Trello

Hi Max - It looks like the trigger-target workflow and Trello App are two separate workflows. In other words the workflow this article goes through is separate from the app, but both offer similar ...

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• Becca
• Erstellt 1. März 2018 21:22
• 0 Stimmen

1. Admin Center
2. ...
3. Setting up single sign-on
4. Setting up single sign-on using Active Directory with ADFS and SAML

Hi Paul - In this case, you'd configure ADFS to be claims aware as non-claims aware application are for internal networks and intranets. This resource covers the basic setup requirements for inte...

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• Becca
• Erstellt 27. Februar 2018 00:26
• 0 Stimmen

1. Community
2. Support Q&A
3. custom field to reflect changing SLAs

Hi Boris - I have been exploring the options for this workflow and unfortunately it does not look like this would be some easily doable using native triggers or automations. Triggers and automation...

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• Becca
• Erstellt 17. Februar 2018 16:38
• 0 Stimmen