Mike Lenehan

1. Support
2. ...
3. Salesforce integration
4. Migrating the legacy Salesforce integration to the new Salesforce integration

Nicole S., Since the Salesforce sidebar app will no longer function, as an Agent who relied on that view to see Salesforce data about the ticket requester, what are my options? If I understand what...

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• Mike Lenehan
• Erstellt 18. Dezember 2019 00:33
• 0 Stimmen

1. Support
2. ...
3. Salesforce integration
4. Salesforce integration resources

The above Salesforce integration videos are showing the legacy integration, correct?  Are there videos like these for the new integration? I'm unclear about one thing...will the Salesforce App with...

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• Mike Lenehan
• Bearbeitet 18. Dezember 2019 00:05
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1. Support
2. ...
3. Agent guide for Support
4. Creating a follow-up for a closed ticket

Is there a way to clear the CC list when a follow-up ticket is created?

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• Mike Lenehan
• Erstellt 13. November 2019 22:23
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1. Community
2. Feedback on Guide
3. Follow article feature to notify users of article content updates

+1 to add notification when updating Article itself (not just for comments).

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• Mike Lenehan
• Erstellt 2. November 2016 19:41
• -1 Stimmen