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Liza P.

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    Liza P. hat einen Kommentar hinterlassen

    We need this too! Facebook Messenger is hot right now and being able to provide chat support in the Messenger would be great.  Zendesk, are there any plans on implementing it? Is there a workaround...

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    Liza P. hat einen Kommentar hinterlassen

    Hi Ramin, I believe that apart from development work on our end (which is extra expenses) it will also require upgrading to Enterprise plan.

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    Liza P. hat einen Kommentar hinterlassen

    Hi Ramin, I'm not sure that Evelyn meant exactly the same, but I'll try to elaborate the way I see it. Right now the chat ratings are not very noticeable, only 30% of customers rate the chats. It w...

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    Liza P. hat einen Post erstellt

    # of chats in queue does not update

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    Hi, When there is a chat limit set and customers wait in queue they see such message — "Please wait for an agent. There are 2 visitor(s) waiting to be served." As the queue moves the number of visi...