Marian Jubany
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Marian Jubany hat einen Kommentar hinterlassen
Hi! Same here. When an agent transfers the chat, and the chat is converted into a ticket, the ticket is assigned to the first agent who took the chat, but it should be assigned to the second agent ...
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Marian Jubany hat einen Post erstellt
Knowledge base search app for Chat - Ability to search in multiple languages
We use the chat on our website to provide support to our customers. We are using the "Knowledge base search" application so that the agents can easily find the links to the tutorials published on o...