Wolf Hilbl

1. Community
2. Feedback on Support
3. Unable to update fields on closed tickets

It is not even a feature for all Agents.One Reviewer who could fix errors and mistakes would be just fine.  

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• Wolf Hilbl
• Erstellt 15. September 2020 11:04
• 0 Stimmen

1. Community
2. Feedback on Support
3. Ability to prohibit merging of tickets across organizations

Today it happened again... A Tech confidently clicked on Merge without realizing that it was cross customer. And now the cries to turn off the merge feature are becoming louder again. Combined with...

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• Wolf Hilbl
• Erstellt 15. September 2020 10:32
• 0 Stimmen

1. Community
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

Any updates on this? The function is basically there... just filtered for Agents. Please just go that final step. 

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• Wolf Hilbl
• Erstellt 30. April 2020 10:28
• 3 Stimmen

1. Community
2. Talk Q&A
3. Has the "Missed Calls" handling changed?

Hi Thomas de Silva, the option "Create ticket for abandoned calls?" is still active. It was one of the first things that i looked at.  And in most cases those calls show up but it is irritating to ...

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• Wolf Hilbl
• Erstellt 17. Januar 2020 10:50
• 0 Stimmen

1. Community
2. Support Q&A
3. Grant Key Users the right to edit all requests within their Org.

Hi Dan, i have read those posts and we only want this right for the key users and not a free for all, what we would get if we did the change on the Organisation form. Doing the Change on the Organi...

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• Wolf Hilbl
• Erstellt 16. Januar 2020 18:46
• 0 Stimmen

1. Talk
2. ...
3. Managing Talk
4. Can I automatically set my Talk agents offline at the end of business hours?

In addition, the option to automatically set an agent to "away" after missing a set number of calls would be useful too. It helps no one if an Agent racks up 56 missed calls on his or her vacation ...

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• Wolf Hilbl
• Erstellt 28. November 2019 07:50
• 6 Stimmen

1. Community
2. Feedback on Support
3. CC Control - Warning Notifications for domains not listed on the Org.

I throw my vote into this bucket. We just had a case were this happened. A Simple change in color would truly be enough.

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• Wolf Hilbl
• Erstellt 22. November 2019 08:58
• 0 Stimmen

1. Explore
2. ...
3. Writing formulas
4. Explore functions reference

Thank you Graeme, that would have worked too. I have found the command, it is CEIL(VALUE), like ceiling from SQL. Kind regards Wolf

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• Wolf Hilbl
• Erstellt 5. November 2019 16:27
• 1 Stimme