Wolf Hilbl
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Wolf Hilbl hat einen Kommentar hinterlassen
Hi Thomas de Silva, the option "Create ticket for abandoned calls?" is still active. It was one of the first things that i looked at. And in most cases those calls show up but it is irritating to ...
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Wolf Hilbl hat einen Kommentar hinterlassen
Hi Dan, i have read those posts and we only want this right for the key users and not a free for all, what we would get if we did the change on the Organisation form. Doing the Change on the Organi...
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Wolf Hilbl hat einen Post erstellt
Grant Key Users the right to edit all requests within their Org.
Hello fellow Zendeskers, is there a way to grant Key Users (like managers or lokal support crew on the customer side) the right to edit all requests within their organisation?At this point of time...
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Wolf Hilbl hat einen Post erstellt
Has the "Missed Calls" handling changed?
Hi, we always had some missed calls in our lists and since, i think, early december the number dropped to zero. I have seen colleagues miss the notification on their screen or others who have not l...
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Wolf Hilbl hat einen Kommentar hinterlassen
In addition, the option to automatically set an agent to "away" after missing a set number of calls would be useful too. It helps no one if an Agent racks up 56 missed calls on his or her vacation ...
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Wolf Hilbl hat einen Kommentar hinterlassen
I throw my vote into this bucket. We just had a case were this happened. A Simple change in color would truly be enough.
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Wolf Hilbl hat einen Kommentar hinterlassen
Thank you Graeme, that would have worked too. I have found the command, it is CEIL(VALUE), like ceiling from SQL. Kind regards Wolf
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Wolf Hilbl hat einen Kommentar hinterlassen
Hi there, is there a way to always round up? Like the actual EXCEL function ROUNDUP? Kind Regards Wolf
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Wolf Hilbl hat einen Kommentar hinterlassen
Don't forget to upvote the original poster. This seems to be one of the indicators that are used to identify needed improvements.
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Wolf Hilbl hat einen Kommentar hinterlassen
Hello, we have the same problem as Erika. We have a support number that was in use for years and are currently forwarding those calls to our Talk number but it would be great if we could "fake" go...