Wolf Hilbl
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Neueste Aktivität von Wolf Hilbl-
Hello, we have the same problem as Erika. We have a support number that was in use for years and are currently forwarding those calls to our Talk number but it would be great if we could "fake" go...
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Hi, i add my vote to the bucket. Just yesterday a college of mine managed to merge several requests from different companies.Depending on your customer group, this can be the end of your company, i...
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I too would kindly like to know if there is any update on this feature?You just need to forget to set yourself to offline and then you can explain why you lost 50 calls, on your day off. At least s...
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Hello, is there a way to display the missed calls from the "Agent activity" View? I am talking about the ones displayed as "Calls missed" after you clicked on "more" behind an agent. if i try "m...
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Hallo Zendesk Team, werden hier denn noch die Daten der Apps abgebildet? Zum Beispiel konnte man die Daten der "Time Tracking" App unter "Total time spent" in GoodData finden. In Explore bin ich je...
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Hi Nicole, the round-robin app itself might be free, the service that is required to use it with more than 2 agents starts at 25$ a month. I would love to see the basic functionality within Zendesk.
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+1 Would love to see the implementation of this feature without the need to code
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Hello, i have a question about the way Zendesk behaves when you switch from accounts in Zendesk to SSO,will users that have basicaly the same main e-mail address be merged automatically or will Zen...