Wolf Hilbl
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Gesamtaktivitäten96
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Letzte Aktivität
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Folge ich0 Benutzer
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Gefolgt von1 Benutzer
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Stimmen57
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Kommentare
Stimmen zur Aktivität von Wolf Hilbl-
Hi Nicole, the round-robin app itself might be free, the service that is required to use it with more than 2 agents starts at 25$ a month. I would love to see the basic functionality within Zendesk.
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Any updates on this? The function is basically there... just filtered for Agents. Please just go that final step.
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In addition, the option to automatically set an agent to "away" after missing a set number of calls would be useful too. It helps no one if an Agent racks up 56 missed calls on his or her vacation ...
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Hi, i add my vote to the bucket. Just yesterday a college of mine managed to merge several requests from different companies.Depending on your customer group, this can be the end of your company, i...
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I too would kindly like to know if there is any update on this feature?You just need to forget to set yourself to offline and then you can explain why you lost 50 calls, on your day off. At least s...
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Thank you Graeme, that would have worked too. I have found the command, it is CEIL(VALUE), like ceiling from SQL. Kind regards Wolf
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Hello, we have the same problem as Erika. We have a support number that was in use for years and are currently forwarding those calls to our Talk number but it would be great if we could "fake" go...
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It is not even a feature for all Agents.One Reviewer who could fix errors and mistakes would be just fine.
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Today it happened again... A Tech confidently clicked on Merge without realizing that it was cross customer. And now the cries to turn off the merge feature are becoming louder again. Combined with...
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Hi Thomas de Silva, the option "Create ticket for abandoned calls?" is still active. It was one of the first things that i looked at. And in most cases those calls show up but it is irritating to ...