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Wolf Hilbl

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  • Grant Key Users the right to edit all requests within their Org.

    Hello fellow Zendeskers, is there  a way to grant Key Users (like managers or lokal support crew on the customer side) the right to edit all requests within their organisation?At this point of time...

  • Has the "Missed Calls" handling changed?

    Hi, we always had some missed calls in our lists and since, i think, early december the number dropped to zero. I have seen colleagues miss the notification on their screen or others who have not l...

  • Hide Groups from request assignment.

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     Hello Zendesk Community, since the options for managing views are limited (evryone, members of a group or just myself) i would like to hide certain groups from the request assignment.  It is not p...