Martin

1. Community
2. Feedback on Support
3. Notify ADMINISTRATOR of "Create user, update user and delete user" or views that allow real-time updates

We'd love this feature. We are just about to enter the realm of using multi-orgs and our setup will mean that the linked orgs will not have domain set up (as the same domain could be for one or mor...

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• Martin
• Erstellt 16. Februar 2021 07:19
• 0 Stimmen

1. Community
2. Feedback on Support
3. Read only ticket field for agents

+1 We need this to protect critical data evaluated via triggers based on other input fields. Allowing these 'protected' fields to be edited breaks the integrity of the ticket data.

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• Martin
• Erstellt 7. Dezember 2020 21:36
• 0 Stimmen

1. Community
2. Feedback on Support
3. Change text colour in Ticket editor

+1  The workaround for agents to reply to the Zendesk update using email (since even the most basic email editor allows coloured text) should not be necessary. 

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• Martin
• Bearbeitet 11. November 2020 05:56
• 0 Stimmen

1. Support
2. ...
3. Agent guide for Support
4. Collaboration overview

Hi there, Can you please clarify on CC's and Followers?  The above suggests that you need this add-on to enjoy that feature, but https://support.zendesk.com/hc/en-us/articles/360020925854-What-does...

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• Martin
• Erstellt 5. November 2020 04:34
• 0 Stimmen

1. Community
2. Feedback on Support
3. Functionality to pause an SLA

We often put a ticket on-hold when it has been agreed between the customer and ourselves (usually at their request) that there will be a period of no focus on the support request until an agreed, f...

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• Martin
• Erstellt 29. Oktober 2020 04:38
• 1 Stimme

1. Community
2. Feedback on Explore
3. Query name is not updating on Explore custom dashboard

I agree with the above comments and would be interested to know how others work around this 'feature'.  

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• Martin
• Erstellt 27. Juli 2020 00:51
• 0 Stimmen

1. Community
2. Feedback on Support
3. How to view a list of all Organizations, with the Organization fields as the columns?

I would like to see this too - so +1 from me.

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• Martin
• Erstellt 17. Juli 2020 01:56
• 0 Stimmen

1. Community
2. Explore Q&A
3. Writing a query in Explore which filters by year and reports by month on multiple fields.

Thanks for your response, Kay. I am not sure why the values do not match up but yes, some includes tickets also had CSAT so that is rules out. I did some troubleshooting and removing the line AND [...

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• Martin
• Erstellt 24. Juni 2020 23:54
• 0 Stimmen

1. Community
2. Explore Q&A
3. Writing a query in Explore which filters by year and reports by month on multiple fields.

I would also like to add that this will exclude tickets updated with a CSAT after bring solved, since the last update time will <> solved time, breaching the condition: AND [Update - Timestamp]=[Ti...

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• Martin
• Erstellt 24. Juni 2020 06:32
• 0 Stimmen