Brandon Tidd
Self-Appointed Zendesk Admin and Customer Champion. Born and raised in Cleveland, Ohio. Lover of life, and cats.
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Brandon Tidd hat einen Kommentar hinterlassen
Hey Theodore Wolf Hold greetings are assigned per talk number, so each track would play in accordance with what hold greeting is selected. We offer a variety of songs by using one long mp3 that has...
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Brandon Tidd hat einen Kommentar hinterlassen
I'm excited to be coming down to learn about all the latest advances that Zendesk has made this year, especially with Sunshine! For those that are coming to the Training Day, I will also be collab...
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Brandon Tidd hat einen Kommentar hinterlassen
Hey Jeremy, You may find the comments in this post helpful: https://support.zendesk.com/hc/en-us/community/posts/360029569194-Best-practices-for-recording-greetings?page=1#community_comment_3600053...
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Brandon Tidd hat einen Post erstellt
Jump To Page In View
When scrolling through pages of tickets, would love to have the option to "jump to" a particular page instead of scrolling through 10 pages at a time. This would be helpful with views that have a ...
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Brandon Tidd hat einen Kommentar hinterlassen
Jessica is right this app would be the the fastest way to get to the metric in question.Note for this app to work correctly you have to add the two fields to every ticket form.
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Brandon Tidd hat einen Kommentar hinterlassen
Hi Krysta Privoznik - Happy to help here. A couple of questions: - Are you on an Enterprise level plan with Zendesk? - How are you defining "activated"?Looking forward to your thoughts! Brandon
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Brandon Tidd hat einen Kommentar hinterlassen
HI Jonathan Bruner - There is a pretty easy workaround for this. First, you would route those calls to a certain group based on the client in your talk settings (if calling Zendesk Number 1, route...
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Brandon Tidd hat einen Kommentar hinterlassen
I've tested jpg, png and gif - though some email clients may have trouble with animated gifts. As a general rule I would stick to smaller file sizes. Other than that I'm not aware of any specific...
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Brandon Tidd hat einen Kommentar hinterlassen
Saxon Clay I may be oversimplifying this, but what if you just looked at the metric AVG(Agent Replies) with the attribute Ticket Created - Date. You can then add filters for Ticket Created - Date ...
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Brandon Tidd hat einen Kommentar hinterlassen
I love using exclusionary tags for a workflow like this! Step 1: Add a tag to the user profile(s) that you want to suppress notifications for (ie "DoNotNotify") Step 2: Add an ALL condition to th...