Brandon Tidd
Certified Zendesk Administrator and Solutions Architect for 729 Solutions. Born and raised in Cleveland, Ohio. Lover of life, and cats.
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Neueste Aktivität von Brandon Tidd-
Brandon Tidd hat einen Kommentar hinterlassen
Hi benjamin - Oh dear that doesn't sound right at all. You can always email support@zendesk.com (make sure to include your subdomain). You can also access support from within your instance by cl...
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Brandon Tidd hat einen Kommentar hinterlassen
Hey benjamin - Sorry you're having trouble. If you've just created the field, you may need to wait a couple minutes and / or refresh your browser to get it to appear on the Ticket Form. If that d...
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Brandon Tidd hat einen Kommentar hinterlassen
Hi Jason Cerrato - This condition prevents the ticket from reopening when the assignee is also the requester, so that the support agent may reply to the side conversation without altering the ticke...
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Brandon Tidd hat einen Kommentar hinterlassen
Hi Adrian M. You should be able to select Ticket Tags as a filter to exclude. Hope this helps! Brandon Tidd729 Solutions
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Brandon Tidd hat einen Post erstellt
Grouping By Ticket Form
When working with a view that contains content from multiple Ticket Forms, I was attempting to Group Tickets by Ticket Form. This worked, however the Ticket Forms appeared to be in a "random" orde...
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Brandon Tidd hat einen Kommentar hinterlassen
Hi Kris Parker, Callback queue is effectively the same as "hold," so calls placed in CB queue that are successfully connected live would count towards Total Calls Accepted. Missed calls (callback ...
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Brandon Tidd hat einen Kommentar hinterlassen
Hi David Eisenmann - I'm sorry to hear this happened! While I do not work for Zendesk (I am a volunteer community moderator), let me see if I can help point you in the right direction. To start, ...
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Brandon Tidd hat einen Kommentar hinterlassen
Hi Ralph, From a Metric standpoint, you'll just be reporting on "Calls" - and in this case your attributes would be Call - Year AND Call - Month. If you do just "months" it will only show you the ...
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Brandon Tidd hat einen Kommentar hinterlassen
Hi Tina Roh,Welcome to Zendesk! How @mentions work inside Zendesk and how they visualize to the end-user is dependent on several factors, such as whether the comment is public or private and wheth...
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Brandon Tidd hat einen Kommentar hinterlassen
Aaron Pewtherer Correct! Good catch!