Brandon Tidd

1. Support
2. ...
3. Tickets
4. Adding custom fields to your tickets and support request form

Hi benjamin -  Oh dear that doesn't sound right at all.  You can always email support@zendesk.com (make sure to include your subdomain).  You can also access support from within your instance by cl...

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• Brandon Tidd
• Erstellt 19. Januar 2021 18:18
• 0 Stimmen

1. Support
2. ...
3. Tickets
4. Adding custom fields to your tickets and support request form

Hey benjamin - Sorry you're having trouble.  If you've just created the field, you may need to wait a couple minutes and / or refresh your browser to get it to appear on the Ticket Form.  If that d...

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• Brandon Tidd
• Erstellt 19. Januar 2021 18:07
• 0 Stimmen

1. Support
2. ...
3. Workflows
4. Setting up triggers for side conversations (Collaboration add-on)

Hi Jason Cerrato - This condition prevents the ticket from reopening when the assignee is also the requester, so that the support agent may reply to the side conversation without altering the ticke...

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• Brandon Tidd
• Erstellt 14. Januar 2021 18:48
• 1 Stimme

1. Explore
2. ...
3. Building queries
4. Reporting with tags

Hi Adrian M. You should be able to select Ticket Tags as a filter to exclude.  Hope this helps! Brandon Tidd729 Solutions

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• Brandon Tidd
• Erstellt 13. Januar 2021 16:45
• 0 Stimmen

1. Talk
2. ...
3. Reporting for Talk
4. Zendesk Talk dashboard metrics reference (Talk Team, Professional, and Enterprise)

Hi Kris Parker, Callback queue is effectively the same as "hold," so calls placed in CB queue that are successfully connected live would count towards Total Calls Accepted.  Missed calls (callback ...

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• Brandon Tidd
• Erstellt 8. Januar 2021 02:00
• 0 Stimmen

1. Community
2. Feedback on Support
3. ACCOUNT SUSPENDED DUE TO SLOW ACCOUNTING TEAM OF ZENDESK

Hi David Eisenmann - I'm sorry to hear this happened!  While I do not work for Zendesk (I am a volunteer community moderator), let me see if I can help point you in the right direction.  To start, ...

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• Brandon Tidd
• Erstellt 24. Dezember 2020 15:34
• 1 Stimme

1. Explore
2. ...
3. Building queries
4. Metrics and attributes for Zendesk Talk

Hi Ralph, From a Metric standpoint, you'll just be reporting on "Calls" - and in this case your attributes would be Call - Year AND Call - Month.  If you do just "months" it will only show you the ...

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• Brandon Tidd
• Erstellt 22. Dezember 2020 01:56
• 0 Stimmen

1. Community
2. Support Q&A
3. How can I make sure the name appears in the email when I @mention someone?

Hi Tina Roh,Welcome to Zendesk!  How @mentions work inside Zendesk and how they visualize to the end-user is dependent on several factors, such as whether the comment is public or private and wheth...

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• Brandon Tidd
• Bearbeitet 11. Dezember 2020 15:29
• 0 Stimmen

1. Community
2. User Tips & Tricks
3. Escalating Tickets To Other Groups

Aaron Pewtherer Correct!  Good catch!

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• Brandon Tidd
• Erstellt 11. Dezember 2020 07:11
• 1 Stimme