Brandon Tidd

1. Community
2. Support Q&A
3. Multi-Brand email notification not using the default email

Hi Otilla, Thanks for this - are you able to share your settings from channel > email?  I'm wondering if maybe something is wrong there as your setup *should* work as intended.  Looking forward to ...

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• Brandon Tidd
• Erstellt 26. September 2020 06:32
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1. Guide
2. ...
3. Help Center customization
4. Disabling the subject and description fields on the new request form in Help Center

Hi Hari Hartas -  The snippet of code you need is featured here: https://github.com/Ajhad1/Zendesk-Web-Widget-Modifications Please note the suggested modification:  This article has more informatio...

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• Brandon Tidd
• Erstellt 21. September 2020 18:56
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1. Explore
2. ...
3. Building queries
4. Metrics and attributes for Zendesk Talk

The challenge is with Count is that one phone call can "count" multiple times depending on how its handled.  Distinct Count de-duplicates this information.  More information is available here.

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• Brandon Tidd
• Erstellt 11. September 2020 16:07
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1. Explore
2. ...
3. Building queries
4. Metrics and attributes for Zendesk Talk

Great Question!  DCOUNT stands for distinct count and I find it to be the more accurate number in most cases.

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• Brandon Tidd
• Erstellt 11. September 2020 15:02
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1. Community
2. Support Q&A
3. Multi-Brand email notification not using the default email

Hi Otilia,   Would you be able to share a screen shot of the Trigger that changes the brand, as well as the ticket event history where the notification is sent? Brandon

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• Brandon Tidd
• Erstellt 11. September 2020 15:00
• 0 Stimmen

1. Explore
2. ...
3. Building queries
4. Metrics and attributes for Zendesk Talk

Correct!  With no voicemails there won't be anything to skew your data.

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• Brandon Tidd
• Erstellt 10. September 2020 21:23
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1. Explore
2. ...
3. Building queries
4. Metrics and attributes for Zendesk Talk

Hey Akhter, Shahroze Very close - you'll also need to filter against Call Type = Regular, Callback, as voicemails actually count as completed calls and will skew your bottom number. Call type Th...

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• Brandon Tidd
• Erstellt 10. September 2020 21:18
• 1 Stimme

1. Community
2. Support Q&A
3. Multi-Brand email notification not using the default email

Hi There Otilia Calinescu - It sounds like maybe what's happening is that the default notification Trigger is listed above your custom Trigger that changes the Brand association.  Triggers fire in ...

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• Brandon Tidd
• Erstellt 10. September 2020 16:27
• 0 Stimmen

1. Community
2. Support Q&A
3. Bulk merge users

Hi James Ripley / Zachary Spears - This bit of code should get you pointed in the right direction.  It's a little touchy, especially if you're data isn't super clean (duplicate records will result ...

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• Brandon Tidd
• Bearbeitet 9. September 2020 12:48
• 1 Stimme

1. Talk
2. ...
3. Managing Talk
4. Routing incoming calls to groups of agents (Talk Team, Professional, and Enterprise)

Hi Mirka Salminen - That appears to be correct!  I'm going to spin this into a support ticket so the team can take a look at this more closely.  Stay tuned. Brandon

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• Brandon Tidd
• Erstellt 8. September 2020 13:14
• 0 Stimmen