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Jason Schaeffer

Zendesk Customer Advocate
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Neueste Aktivität von Jason Schaeffer
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    Jason Schaeffer hat einen Kommentar hinterlassen

    Hi Kirill! You can reorder your Views page by following the below steps: To reorder your views Click the Admin icon () in the sidebar, then select Manage > Views. Click the options menu () in the ...

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    Jason Schaeffer hat einen Kommentar hinterlassen

    Hi Kerry! There is not a sure fire way to prevent End Users from being able to create multiple tickets. The best thing you could do if they are from the same user and are the same question is to m...

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    Jason Schaeffer hat einen Kommentar hinterlassen

    Hi Joanna, Unfortunately at the moment that Bug has not been resolved. After checking it does not appear there is a firm timeframe for resolution, but it is something our engineers are aware of an...

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    Jason Schaeffer hat einen Kommentar hinterlassen

    Hello Robert, At the moment Supporting dynamic content in triggers is not a priority for the team right now. The best way to handle your use case is copy the trigger and adjust the text for each l...

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    Jason Schaeffer hat einen Kommentar hinterlassen

    Hi Emma, In your case if you are live with Zendesk Talk and you already have your external carrier forwarding to Zendesk then your impact should be minimal. That section is designed for those that...

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    Jason Schaeffer hat einen Kommentar hinterlassen

    Hello Vitaliy, Zendesk does not currently support OpenID Connect, and according to our product team, this is not currently something on our Road Map.  Apologies for the inconvenience. 

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    Jason Schaeffer hat einen Kommentar hinterlassen

    Hi Francisco! A Tag would be the quickest way, you could name the Tag for the Macro that you used so that it would not be confused with another tag with a different purpose. Another way would be t...

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    Jason Schaeffer hat einen Kommentar hinterlassen

    Hello, There is now options Built Into Trigger conditions that identify the channel they originated from, and this includes Facebook. Please see Screenshot below:       You can use this to then se...

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    Jason Schaeffer hat einen Kommentar hinterlassen

    Hi Joshua, There are a few places that the signature can be added from. You will want to see if a common agent signature was added following the below steps: Click the Admin icon in the sidebar, t...

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    Jason Schaeffer hat einen Kommentar hinterlassen

    Hi Travis, I see you have raised this request before, unfortunately at this point the response is the same. There is no way to have an outbound call considered a "response" on a ticket. The First ...