Sari Siekkinen
Support Manager on international software team. Check out our award winning digital workplace solution https://valointranet.com.
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Sari Siekkinen hat einen Post erstellt
How set up paid support - account for ticket per organisation or timer
Hi! We are thinking to have a technical support for bigger companies that are used to have direct support instead of through a partner. My Questions are related how I can ... a) account ticket numb...
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Sari Siekkinen hat einen Kommentar hinterlassen
Hoping to have a resolution soon --- we are in trouble if not.
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Sari Siekkinen hat einen Kommentar hinterlassen
1+ vote on this. Side conversations with email is so outdated -- Teams is now.
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Sari Siekkinen hat einen Kommentar hinterlassen
When you add Widget to another website (not Guide) Answer Bot cannot find any articles. Is this even possible? And if it is how can it be done?
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Sari Siekkinen hat einen Kommentar hinterlassen
Most of our ticket are coming with email support@xxx.com to Zendesk. How this different forms can be used with email requests?
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Sari Siekkinen hat einen Kommentar hinterlassen
The last comment on this cc to show on views if over two years ago. As many has stated already here this is very important that you could create your own view where you have your assigned tickets a...
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Sari Siekkinen hat einen Kommentar hinterlassen
I totally vote for this as this have caused many lack of information situation on our organization where alot of people is willing to participate on tickets and has more than on email. I have seen ...
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Sari Siekkinen hat einen Kommentar hinterlassen
Hi Madison, it is checkbox field --- if checked Organization is Premium Partner. And btw, we have Professional version of Zendesk.
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Sari Siekkinen hat einen Kommentar hinterlassen
Hi Nicole, we have set a field to Organization Fields.
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Sari Siekkinen hat einen Post erstellt
Highlighting Premium Organization to appear on ticket views first
BeantwortetWe have a several of organizations that should have priority on our answering on ticket. I have created a property to set as premium partner but how to make it show on ticket view as highlighted, s...