Kristal Lam
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Neueste Aktivität von Kristal Lam-
Kristal Lam hat einen Kommentar hinterlassen
Offizieller Kommentar Hi everyone! Zendesk is happy to announce that we’re increasing the maximum attachment size limit for all Support plans to 50 MB. Previously, the limit was between 1 and 20 MB, depending on your pl...
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Kristal Lam hat einen Beitrag erstellt
Aktion erforderlich: Verbindung zwischen Zendesk Support und Facebook-Seiten neu autorisieren
Wenn Sie Facebook-Seiten haben, die mit Ihrem Zendesk Support-Konto verbunden sind, müssen Sie diese Verbindung aufgrund von Änderungen, die Facebook unlängst in seinen APIs vorgenommen hat, erne...
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Kristal Lam hat einen Kommentar hinterlassen
Hi @Jarett - The reason/benefit of this feature is to create transparency and a real email experience with CCs. In old CC experience people could not see who was on the ticket so when communicating...
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Kristal Lam hat einen Kommentar hinterlassen
@Zach - Thanks for sharing this. Would you mind creating a ticket with support@zendesk.com and we can look into this. Thanks!
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Kristal Lam hat einen Kommentar hinterlassen
@Maria & @Sonia - The reason you do not see the feature is because your account does not have it yet. We have started a slow rollout between May 8th - June 10th of this feature. Once you have the f...
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Kristal Lam hat einen Kommentar hinterlassen
@Lee-on - you now more seamlessly and confidently communicate with others on a ticket with email CCs, and other agents can follow what’s going on privately with our new followers functionality.
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Kristal Lam hat einen Kommentar hinterlassen
Hi @Dylan - the legacy CC feature will be end of life eventually (no date yet) so at some point you will need to migrate to the new feature.
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Kristal Lam hat einen Kommentar hinterlassen
Hi @David! This is currently something we are looking into and working on design ideas. I will keep this article updated on where we're at and can reach out when we're ready to share some potential...
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Kristal Lam hat einen Kommentar hinterlassen
@Fuad - do you mind checking again? If you still don't see please create a ticket for support@zendesk.com. Thanks!
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Kristal Lam hat einen Kommentar hinterlassen
@Daniel - it is currently in the works. We are working on getting the communication translated. It will be around 2nd week of November. We have a full list of customers.