Lisa Kelly

1. Community
2. Support Q&A
3. Classic Workspace ?

Hi Alec,  This a confirmation message you get when you switch your account from the Zendesk Agent Workspace back to the standard (classic) agent interface. This is an account-wide setting that impa...

• Kommentar anzeigen
• Lisa Kelly
• Erstellt 16. Juni 2021 00:11
• 0 Stimmen

1. Support
2. ...
3. Workflows
4. Managing triggers categories

Thanks, Dave and Pat S, I updated the article to make the error message and description link more obvious. Lisa

• Kommentar anzeigen
• Lisa Kelly
• Erstellt 28. Mai 2021 16:23
• 2 Stimmen

1. Support
2. ...
3. Agent guide for Support
4. Working with Chat tags in the Zendesk Agent Workspace

Hi Shweta Gupta All the features described in this article have been released, but you must have the Zendesk Agent Workspace enabled to use them and you must have Chat tags enabled.

• Kommentar anzeigen
• Lisa Kelly
• Bearbeitet 12. Mai 2021 22:54
• 0 Stimmen

1. Zendesk Suite
2. Getting started with the Zendesk Agent Workspace
3. Managing groups of agents in the Zendesk Agent Workspace

Hi Jen K.Unfortunately, no. You have to enable it for the entire account. 

• Kommentar anzeigen
• Lisa Kelly
• Erstellt 30. April 2021 17:37
• 0 Stimmen

1. Support
2. ...
3. Agent guide for Support
4. Redacting ticket content in the Zendesk Agent Workspace

Slava Skorbezh Messaging channels (including SunCo) aren't supported, yet. But, this feature is on our roadmap. 

• Kommentar anzeigen
• Lisa Kelly
• Erstellt 9. April 2021 17:02
• 0 Stimmen

1. Support
2. ...
3. Agent guide for Support
4. Redacting ticket content in the Zendesk Agent Workspace

Hi Lorenzo Testini On Thursday, April 8, the Community is hosting an event on Getting to know Trigger Categories and Redaction in Agent Workspace in Support. From 11:00 am - 11:45 am CST, we’ll be ...

• Kommentar anzeigen
• Lisa Kelly
• Erstellt 8. April 2021 15:11
• 0 Stimmen

1. Support
2. ...
3. Agent guide for Support
4. Redacting ticket content in the Zendesk Agent Workspace

Reply to Tommy B A couple items to check: This feature requires the Zendesk Agent Workspace. Do you have the workspace enabled on your account?  Make sure you hover your mouse over the thread (pau...

• Kommentar anzeigen
• Lisa Kelly
• Erstellt 6. April 2021 15:03
• 0 Stimmen

1. Support
2. ...
3. Agent guide for Support
4. Redacting ticket content in the Zendesk Agent Workspace

CJ Johnson Any admin with the Agent Workspace enabled can redact content. Agents must have permissions to delete tickets to redact content. 

• Kommentar anzeigen
• Lisa Kelly
• Erstellt 29. März 2021 16:41
• -1 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing trigger categories

Hi Lila KingsleyThe March 31 deadline for migration to trigger categories has been extended to give customers more time to make the change. We will notify you when a new date is available. Nina Olding

• Kommentar anzeigen
• Lisa Kelly
• Bearbeitet 22. März 2021 17:17
• 0 Stimmen