Nicolas Bergeron

1. Support
2. ...
3. Reporting
4. Defining and using SLA policies

Hi,  i have maybe a stupid question but i am scratching my head on it. As per header when defining SLA policies, the sentence is the following from Zendesk: A service level agreement (SLA) is a con...

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• Nicolas Bergeron
• Erstellt 13. November 2018 20:42
• 0 Stimmen

1. Community
2. User Tips & Tricks
3. Create a Running Backlog for a Specific Customer

thank you for sharing this recipe ! excellent

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• Nicolas Bergeron
• Erstellt 8. November 2018 03:32
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1. Community
2. Support Q&A
3. How can I create a Historical Backlog report in Insights for a specific customer?

Would be good to have such report - it helps to understand if we are falling behind per customer !! can't see how it is not possible with today's BI solution.

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• Nicolas Bergeron
• Erstellt 8. November 2018 01:55
• 0 Stimmen

1. Community
2. Feedback on Guide
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Hi Autumn and all, thank you for this solution. Out of curiosity and as a none developer, any chance we can add two custom fields? thank you !

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• Nicolas Bergeron
• Erstellt 13. Oktober 2018 23:47
• 1 Stimme

1. Community
2. Feedback on Explore
3. Add ability to send reports to end users (not just PDFs of Dashboard)

i concur too... being able to pull and automatically send a report to a key stakeholder for one organization is a must have. right now i have to work through a special view with "only" 10 columns (...

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• Nicolas Bergeron
• Erstellt 13. Oktober 2018 00:17
• 1 Stimme

1. Community
2. Feedback on Support
3. Conditional ticket forms based on organization

hi Nicole, in todya's world with UX is king, a click less can be only beneficial to the end user, the ticket form is basically specific to their need from the get go vs having to select "i am part ...

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• Nicolas Bergeron
• Erstellt 27. September 2018 00:57
• 0 Stimmen

1. Community
2. Feedback on Support
3. Conditional ticket forms based on organization

Hi Nicole, thanks for following up on my comment. Same as the above, depending on the organization of the requester (i.e. based on the fact the end user belong to a specific organization), i would ...

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• Nicolas Bergeron
• Erstellt 22. September 2018 16:17
• 2 Stimmen

1. Admin Center
2. ...
3. Managing accounts and billing
4. Testing changes in your standard sandbox

quick question, can we also test integration with the sandbox, for example from our Salesforce sandbox?

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• Nicolas Bergeron
• Erstellt 22. September 2018 02:57
• 0 Stimmen

1. Community
2. Feedback on Support
3. Conditional ticket forms based on organization

+1  for historical customers (on prem) i may need to collect more information vs my SaaS customer...

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• Nicolas Bergeron
• Erstellt 21. September 2018 03:03
• 0 Stimmen

1. Community
2. User Tips & Tricks
3. Trigger for Slack direct message to agent without webhook or integration. Slack has email.

Alex, +1 for your question

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• Nicolas Bergeron
• Erstellt 21. September 2018 00:28
• 0 Stimmen