Søren Reinewald
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Søren Reinewald hat einen Kommentar hinterlassen
Can you bulk import Drop down values for Organization Drop Down fields?
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Søren Reinewald hat einen Kommentar hinterlassen
Hello Louise Thanks for helping out. However I run into the same issue with metrics changing when I add other metrics etc. In this case, I need to see number of agent comments compared to solved ...
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Søren Reinewald hat einen Kommentar hinterlassen
Thanks for trying! I was not looking at comments in general to begin with, but was looking at number of agent comments pr. ticket, as we've recently changed our forms, to force our end users to p...
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Metrics changing when adding additional metrics
Hello I have troubles understanding Explore. I have added two metrics: Agent Comments (COUNT) and Comments (COUNT). Respectively they have 87.233 and 171.191 I then add a new metric Tickets solve...
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Søren Reinewald hat einen Kommentar hinterlassen
Another question on this. When I as an agent forward an email from someone, I would like to allow myself to use the email channel. But setting the organisation to the agents organisation will not...
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Søren Reinewald hat einen Kommentar hinterlassen
@justin - When the trigger is set to Ticket is Created, it will only trigger when the ticket is created, and NOT on updates which is what happens when users repond to tickets via email.
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Søren Reinewald hat einen Kommentar hinterlassen
Hello, Im trying to upload a pdf as an asset, but im told the file type is not supported. Any tips?