Søren Reinewald

1. Support
2. ...
3. Tickets
4. How do you add images into the body of a ticket?

Is there any way to facilitate this for end users via the Help Center, so they can put in images inline with text, and not just as attachments?

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• Søren Reinewald
• Erstellt 16. Dezember 2020 12:41
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1. Community
2. Feedback on Support
3. Contextual Agent Signatures

I fully comply with this.   We would like to control signatures from a central point, so we use the general signature feature, as agents seem to modify their own from time to time. However we would...

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• Søren Reinewald
• Erstellt 3. April 2020 08:29
• 0 Stimmen

1. Support
2. ...
3. Users, groups, and organizations
4. Adding custom fields to organizations

Can you bulk import Drop down values for Organization Drop Down fields?

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• Søren Reinewald
• Erstellt 29. Oktober 2019 12:22
• 0 Stimmen

1. Community
2. Explore Q&A
3. Metrics changing when adding additional metrics

Hello Louise Thanks for helping out. However I run into the same issue with metrics changing when I add other metrics etc.   In this case, I need to see number of agent comments compared to solved ...

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• Søren Reinewald
• Bearbeitet 15. August 2019 07:09
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1. Community
2. Explore Q&A
3. Metrics changing when adding additional metrics

Thanks for trying!   I was not looking at comments in general to begin with, but was looking at number of agent comments pr. ticket, as we've recently changed our forms, to force our end users to p...

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• Søren Reinewald
• Erstellt 14. August 2019 10:04
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1. Support
2. ...
3. Email
4. Blocking the email channel

Another question on this. When I as an agent forward an email from someone, I would like to allow myself to use the email channel.   But setting the organisation to the agents organisation will not...

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• Søren Reinewald
• Bearbeitet 9. Juli 2019 18:46
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1. Support
2. ...
3. Email
4. Blocking the email channel

@justin - When the trigger is set to Ticket is Created, it will only trigger when the ticket is created, and NOT on updates which is what happens when users repond to tickets via email.

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• Søren Reinewald
• Erstellt 9. Juli 2019 18:41
• 1 Stimme

1. Community
2. Support Q&A
3. Converting PDF/Word Docs into Help Center articles

Hello, Im trying to upload a pdf as an asset, but im told the file type is not supported. Any tips?

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• Søren Reinewald
• Erstellt 25. Mai 2018 08:42
• 0 Stimmen